[{"id":"c31819c8-e75b-43d8-8bd7-f98f7bebcfaf","slug":"figure-licensed-partnerships-account-manager-a48re","companyId":"26e85a57-8e98-4ba3-8dd7-86704a4af5e7","title":"Licensed Partnerships Account Manager","descriptionMd":"About Figure
\nFigure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.
Figure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.
We’re proud to be recognized as one of Forbes’ Top 50 Fintech Companies and CNBC’s World’s Top Fintech Companies.
\nAbout the Role
\nAs the Licensed Partnerships Account Manager, you will be the primary point of contact for key private-label lending partners across the mortgage, banking, and fintech sectors. In this role, you will manage strategic partner relationships, track performance, and identify opportunities to expand adoption, engagement, and volume across Figure platforms. You will translate data and insights into meaningful recommendations, guide partners through initiatives and integrations, and collaborate cross-functionally to support execution, resolve issues, and drive growth. You will lead partner touchpoints, including QBRs, escalations, and roadmap discussions, while maintaining strong operational rigor and helping partners achieve measurable results.
\nWhat You’ll Do
\n\n- Manage relationships with key private-label lending partners across mortgage, banking, and fintech
\n- Track and interpret performance metrics to identify trends, opportunities, and risks
\n- Collaborate with finance, legal, product, marketing, credit, and technical teams to support partner needs
\n- Guide partners through integration, implementation, and ongoing adoption initiatives
\n- Lead QBRs and partner discussions that clearly tie goals to measurable outcomes
\n- Serve as a trusted advisor for partner leadership, providing insights and strategic recommendations
\n- Support escalations and coordinate with internal teams to drive resolutions
\n- Identify opportunities to increase engagement, expand use cases, and grow revenue
\n- Maintain strong CRM hygiene, operational consistency, and clear partner documentation
\n- Represent partnerships at events and leverage industry touchpoints to strengthen relationships
\n
\nWhat We Look For
\n\n- 3+ years of experience in enterprise customer success, relationship management, or account management
\n- High technical aptitude with the ability to learn Figure’s applications and understand mortgage-related workflows
\n- Strong written and verbal communication, presentation skills, and relationship-building ability
\n- Solutions-oriented mindset with the ability to translate data into actionable insights
\n- Proven success achieving and exceeding performance targets
\n- Strong organizational skills with excellent attention to detail
\n- Comfort working in a fast-paced, evolving environment with multiple priorities
\n- Operational rigor with strong CRM discipline and dependable follow-through
\n- Ability to travel up to 15%
\n- Plus: experience in mortgage, blockchain, and/or fintech environments
\n- Adhere to all company security policies and data handling procedures.
\n- Complete mandatory security awareness training within required timeframes.
\n- Promptly report any suspected security incidents or suspicious activity to the Security team.
\n
\nSalary
\n\n- Base Compensation Range: $96,400 - $144,600/yr
\n- 30% variable
\n- Company equity in the form of RSUs
\n
\nThis is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
\nBenefits
\n\n- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
\n- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
\n- Employer-paid life and disability insurance
\n- 11 observed holidays and PTO plan
\n- Up to 12 weeks of paid family leave
\n- Continuing education reimbursement
\n
\nDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
\nFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
\n#LI-RF1 #LI-Remote
","responsibilities":[],"requirements":[],"niceToHave":[],"oneLiner":"About Figure\n\nFigure Technology Solutions, Inc","roleCategory":"Business Development","seniority":"Mid","employmentType":"Full-time","location":"Remote","remoteScope":"Worldwide","salaryMin":96400,"salaryMax":144600,"salaryCurrency":"USD","hasTokenEquity":false,"ecosystems":["cos"],"skills":[],"isFeatured":false,"featuredUntil":null,"isSponsored":false,"isVerified":false,"applyUrl":"https://job-boards.greenhouse.io/figure/jobs/8886039002","applyEmail":null,"applyCount":10,"source":"greenhouse","externalId":"8886039002","viewCount":1,"postedBy":null,"jsonLd":{"@type":"JobPosting","title":"Licensed Partnerships Account Manager","@context":"https://schema.org/","baseSalary":{"@type":"MonetaryAmount","value":{"@type":"QuantitativeValue","maxValue":144600,"minValue":96400,"unitText":"YEAR"},"currency":"USD"},"datePosted":"2026-11-01T04:21:25.000Z","identifier":{"name":"Chainwork","@type":"PropertyValue","value":"figure-licensed-partnerships-account-manager-a48re"},"description":"About Figure\n\nFigure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.\n\nFigure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.\n\nWe’re proud to be recognized as one of Forbes’ Top 50 Fintech Companies and CNBC’s World’s Top Fintech Companies.\n\nAbout the Role\n\nAs the Licensed Partnerships Account Manager, you will be the primary point of contact for key private-label lending partners across the mortgage, banking, and fintech sectors. In this role, you will manage strategic partner relationships, track performance, and identify opportunities to expand adoption, engagement, and volume across Figure platforms. You will translate data and insights into meaningful recommendations, guide partners through initiatives and integrations, and collaborate cross-functionally to support execution, resolve issues, and drive growth. You will lead partner touchpoints, including QBRs, escalations, and roadmap discussions, while maintaining strong operational rigor and helping partners achieve measurable results.\n\nWhat You’ll Do\n\n• Manage relationships with key private-label lending partners across mortgage, banking, and fintech\n\n• Track and interpret performance metrics to identify trends, opportunities, and risks\n\n• Collaborate with finance, legal, product, marketing, credit, and technical teams to support partner needs\n\n• Guide partners through integration, implementation, and ongoing adoption initiatives\n\n• Lead QBRs and partner discussions that clearly tie goals to measurable outcomes\n\n• Serve as a trusted advisor for partner leadership, providing insights and strategic recommendations\n\n• Support escalations and coordinate with internal teams to drive resolutions\n\n• Identify opportunities to increase engagement, expand use cases, and grow revenue\n\n• Maintain strong CRM hygiene, operational consistency, and clear partner documentation\n\n• Represent partnerships at events and leverage industry touchpoints to strengthen relationships\n\nWhat We Look For\n\n• 3+ years of experience in enterprise customer success, relationship management, or account management\n\n• High technical aptitude with the ability to learn Figure’s applications and understand mortgage-related workflows\n\n• Strong written and verbal communication, presentation skills, and relationship-building ability\n\n• Solutions-oriented mindset with the ability to translate data into actionable insights\n\n• Proven success achieving and exceeding performance targets\n\n• Strong organizational skills with excellent attention to detail\n\n• Comfort working in a fast-paced, evolving environment with multiple priorities\n\n• Operational rigor with strong CRM discipline and dependable follow-through\n\n• Ability to travel up to 15%\n\n• Plus: experience in mortgage, blockchain, and/or fintech environments\n\n• Adhere to all company security policies and data handling procedures.\n\n• Complete mandatory security awareness training within required timeframes.\n\n• Promptly report any suspected security incidents or suspicious activity to the Security team.\n\nSalary\n\nBase Compensation Range: $96,400 - $144,600/yr\n\n30% variable\n\nCompany equity in the form of RSUs\n\nThis is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.\n\nBenefits\n\nComprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans\n\nCompany HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits\n\nEmployer-paid life and disability insurance\n\n11 observed holidays and PTO plan\n\nUp to 12 weeks of paid family leave\n\nContinuing education reimbursement\n\nDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.\n\nFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.\n\n#LI-RF1 #LI-Remote","directApply":false,"validThrough":"2026-12-01T06:10:11.590Z","employmentType":"FULL_TIME","jobLocationType":"TELECOMMUTE","hiringOrganization":{"name":"Figure","@type":"Organization","sameAs":"https://figure.com"},"applicantLocationRequirements":[{"name":"United States","@type":"Country"},{"name":"Canada","@type":"Country"},{"name":"United Kingdom","@type":"Country"},{"name":"Germany","@type":"Country"},{"name":"France","@type":"Country"},{"name":"Netherlands","@type":"Country"},{"name":"Spain","@type":"Country"},{"name":"Portugal","@type":"Country"},{"name":"Poland","@type":"Country"},{"name":"India","@type":"Country"},{"name":"Singapore","@type":"Country"},{"name":"Australia","@type":"Country"},{"name":"Brazil","@type":"Country"},{"name":"Argentina","@type":"Country"},{"name":"United Arab Emirates","@type":"Country"},{"name":"Nigeria","@type":"Country"},{"name":"Japan","@type":"Country"},{"name":"South Korea","@type":"Country"}]},"postedAt":"2026-11-01T04:21:25.000Z","indexedAt":"2026-11-01T06:10:11.591Z","createdAt":"2026-11-01T06:10:11.591Z","company":{"id":"26e85a57-8e98-4ba3-8dd7-86704a4af5e7","slug":"figure","name":"Figure","logoText":"FG","logoBg":"#00CFCB","logoFg":"#0A2540","stage":null,"size":null,"focus":"Blockchain-native lending and capital markets on Provenance","hq":"Remote-first","ecosystems":["cos"],"website":"https://figure.com","verified":false,"createdAt":"2026-07-06T11:20:01.781Z"}},{"id":"de1ac8d0-eceb-4e63-8ac0-b83be77fba63","slug":"coinbase-customer-support-specialist-ii-s4esw","companyId":"c97f0be6-0186-4686-9789-24c02485ff9c","title":"Customer Support Specialist II","descriptionMd":"Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Requirements:
\n\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Requirements:
\n\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Requirements:
\n\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Requirements:
\n\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Finance Analytics builds Coinbase's financial data and reporting foundations so Finance, Accounting/Controllership, Treasury and FP&A can run accurate, timely and auditable operations. We sit at the intersection of data engineering, data science and business analytics: we own the source-of-truth financial datasets in Snowflake/Databricks, the pipelines that produce them, and the reconciliation, month-end close, safeguarding and reporting workflows built on top. We partner closely with Product Engineering to make sure upstream financial data is complete, reconciled and traceable.
\nWhat you'll be doing:
\nAs the Staff Analytics Engineer on Finance Analytics, this person sets the technical direction for Coinbase's financial data layer and works side by side with Accounting, Controllership and FP&A. They need to understand how the books are closed, audited and controlled, not just how the data moves:
\n\n- Partner with Accounting and FP&A to support month-end and quarter-end close, building the datasets, reconciliations and reporting that let us close the books accurately and on time.
\n- Make financial data and pipelines audit-ready: SOX-compliant controls, lineage, change management and evidence for internal and external auditors.
\n- Design and own the architecture of curated, well-documented source-of-truth financial datasets in Snowflake/Databricks that are correct, consistent and tie out to the general ledger.
\n- Build and own scalable batch (and where needed, near-real-time) pipelines orchestrated with Airflow/dbt, including dependency management, backfills and runbooks.
\n- Define reusable data quality and reconciliation frameworks (tests, monitoring, alerting, SLAs) and agree with Accounting on what \"done\" means for financial correctness.
\n- Drive data contracts with upstream engineering teams, mentor Analytics Engineers, and build abstractions (Python packages, UDFs, LLM-assisted tools) that make finance data users more efficient.
\n
\nWhat we look for in you:
\n\n- Accounting exposure, either formal (accounting/finance degree or coursework, CPA/CMA) or hands-on work with Accounting/FP&A teams, such as supporting month-end close, reconciliations or financial reporting.
\n- Expert SQL (window functions, complex aggregations, optimization) and strong Python (OOP, reusable frameworks). No production ETL or SQL experience = reject.
\n- Deep data modeling: designed modular, reusable source-of-truth models (star/snowflake schemas, SCDs) used by many teams.
\n- Built and owned production ETL/ELT pipelines with dbt, Airflow or similar, including testing, monitoring and SLAs.
\n- Modern data warehouse/lakehouse experience (Snowflake, Databricks, BigQuery, Redshift). Snowflake is not required; no comparable warehouse experience = reject.
\n- Staff-level scope: led multi-quarter, cross-team technical initiatives, set architecture/direction, mentored engineers.
\n
\n
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
About Figure
\nFigure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale, and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.
Figure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.
We’re proud to be recognized as one of Forbes’ Top 50 Fintech Companies and CNBC’s World’s Top Fintech Companies.
\nAbout the Role
\nWe are seeking a Solutions Engineer to architect and scale technical integrations for mortgage lending partners. This role sits at the intersection of Sales, Product, and Engineering and is responsible for designing integration solutions, accelerating onboarding, and ensuring partners fully leverage our API, webhook, and identity infrastructure.
\nYou will work with enterprise and institutional partners from technical discovery through integration and early scale as a trusted technical advisor. You will work directly with partners to ensure implementations are robust and scalable. Your core responsibilities will include:
\n\n- Designing and documenting integration architectures, workflows, and data exchanges.
\n- Guiding partners through implementation using clear technical best practices.
\n- Proactively mitigating integration risks to accelerate onboarding and troubleshoot complex issues during implementation and early production.
\n
\nOver time, you will help build more scalable onboarding infrastructure - including documentation, integration templates, and reusable patterns - to enable efficient, repeatable partner launches.
\nWhat You'll Do
\nTechnical Discovery & Solution Architecture
\n\n- Lead technical discovery sessions with prospective and signed partners.
\n- Understand partner systems (CRM, LOS, servicing platforms, identity providers).
\n- Design scalable API and webhook integration architectures.
\n- Recommend preferred implementation patterns and identify edge cases and platform constraints early.
\n- Document solution designs for internal and external stakeholders.
\n
\nIntegration Enablement & Acceleration
\n\n- Serve as the primary technical advisor during API onboarding.
\n- Guide partners through REST API, webhook, authentication, and SSO flows.
\n- Support sandbox testing and production readiness.
\n- Reduce integration time by standardizing implementation patterns.
\n- Bridge partner engineering teams with internal Product and Engineering.
\n
\nPost-Launch Optimization & Expansion
\n\n- Identify opportunities to expand API and real-time data usage.
\n- Improve partner workflows to increase throughput and ROI.
\n- Surface product gaps with structured technical feedback.
\n- Contribute to improved documentation and integration playbooks.
\n
\nWhat We’re Looking For
\n\n- 5+ years of experience in Solutions Engineering, Technical Consulting, Solution Architecture, or a similar customer-facing technical role. Fintech and Lending experience is a big plus.
\n- Strong fluency with APIs and integration patterns (REST, JSON, webhooks), including the ability to design and debug end-to-end integrations.
\n- Deep understanding of authentication and identity standards (OAuth 2.0, SAML, SCIM) and secure system design principles.
\n- Proven experience partnering with enterprise engineering teams to implement scalable, production-grade integrations.
\n- Ability to architect full system workflows and data exchanges — not just explain endpoints — with clear tradeoff analysis.
\n- Experience translating ambiguous partner requirements into structured technical implementation plans and strong troubleshooting skills with the ability to diagnose complex technical issues across distributed systems.
\n- Excellent written and verbal communication skills with an affinity for technical documentation.
\n- Comfortable influencing cross-functional stakeholders (Product, Engineering, Compliance, Partnerships) and providing actionable product feedback.
\n- Experience in fintech (or regulated financial services environments) and familiarity integrating with CRMs, Loan Origination Systems (LOS), and other financial platforms is a plus.
\n- Adhere to all company security policies and data handling procedures.
\n- Complete mandatory security awareness training within required timeframes.
\n- Promptly report any suspected security incidents or suspicious activity to the Security team.
\n
\nSalary
\n\n- Base Compensation Range: $131,398 - $197,097/yr
\n- 25% annual bonus target, paid quarterly
\n- Company equity in the form of RSUs
\n
\nThis is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
\nBenefits
\n\n- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
\n- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
\n- Employer-paid life and disability insurance
\n- 11 observed holidays and PTO plan
\n- Up to 12 weeks of paid family leave
\n- Continuing education reimbursement
\n
\nDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
\nFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
\n#LI-RF1 #LI-Remote
","responsibilities":[],"requirements":[],"niceToHave":[],"oneLiner":"About Figure\n\nFigure Technology Solutions, Inc","roleCategory":"Backend","seniority":"Senior","employmentType":"Full-time","location":"Remote","remoteScope":"Worldwide","salaryMin":131398,"salaryMax":197097,"salaryCurrency":"USD","hasTokenEquity":false,"ecosystems":["cos"],"skills":[],"isFeatured":false,"featuredUntil":null,"isSponsored":false,"isVerified":false,"applyUrl":"https://job-boards.greenhouse.io/figure/jobs/8919490002","applyEmail":null,"applyCount":14,"source":"greenhouse","externalId":"8919490002","viewCount":1,"postedBy":null,"jsonLd":{"@type":"JobPosting","title":"Senior Solutions Engineer","@context":"https://schema.org/","baseSalary":{"@type":"MonetaryAmount","value":{"@type":"QuantitativeValue","maxValue":197097,"minValue":131398,"unitText":"YEAR"},"currency":"USD"},"datePosted":"2026-10-31T00:15:57.000Z","identifier":{"name":"Chainwork","@type":"PropertyValue","value":"figure-senior-solutions-engineer-1pfvj"},"description":"About Figure\n\nFigure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale, and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.\n\nFigure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.\n\nWe’re proud to be recognized as one of Forbes’ Top 50 Fintech Companies and CNBC’s World’s Top Fintech Companies.\n\nAbout the Role\n\nWe are seeking a Solutions Engineer to architect and scale technical integrations for mortgage lending partners. This role sits at the intersection of Sales, Product, and Engineering and is responsible for designing integration solutions, accelerating onboarding, and ensuring partners fully leverage our API, webhook, and identity infrastructure.\n\nYou will work with enterprise and institutional partners from technical discovery through integration and early scale as a trusted technical advisor. You will work directly with partners to ensure implementations are robust and scalable. Your core responsibilities will include:\n\n• Designing and documenting integration architectures, workflows, and data exchanges.\n\n• Guiding partners through implementation using clear technical best practices.\n\n• Proactively mitigating integration risks to accelerate onboarding and troubleshoot complex issues during implementation and early production.\n\nOver time, you will help build more scalable onboarding infrastructure - including documentation, integration templates, and reusable patterns - to enable efficient, repeatable partner launches.\n\nWhat You'll Do\n\nTechnical Discovery & Solution Architecture\n\n• Lead technical discovery sessions with prospective and signed partners.\n\n• Understand partner systems (CRM, LOS, servicing platforms, identity providers).\n\n• Design scalable API and webhook integration architectures.\n\n• Recommend preferred implementation patterns and identify edge cases and platform constraints early.\n\n• Document solution designs for internal and external stakeholders.\n\nIntegration Enablement & Acceleration\n\n• Serve as the primary technical advisor during API onboarding.\n\n• Guide partners through REST API, webhook, authentication, and SSO flows.\n\n• Support sandbox testing and production readiness.\n\n• Reduce integration time by standardizing implementation patterns.\n\n• Bridge partner engineering teams with internal Product and Engineering.\n\nPost-Launch Optimization & Expansion\n\n• Identify opportunities to expand API and real-time data usage.\n\n• Improve partner workflows to increase throughput and ROI.\n\n• Surface product gaps with structured technical feedback.\n\n• Contribute to improved documentation and integration playbooks.\n\nWhat We’re Looking For\n\n• 5+ years of experience in Solutions Engineering, Technical Consulting, Solution Architecture, or a similar customer-facing technical role. Fintech and Lending experience is a big plus. \n\n• Strong fluency with APIs and integration patterns (REST, JSON, webhooks), including the ability to design and debug end-to-end integrations.\n\n• Deep understanding of authentication and identity standards (OAuth 2.0, SAML, SCIM) and secure system design principles.\n\n• Proven experience partnering with enterprise engineering teams to implement scalable, production-grade integrations.\n\n• Ability to architect full system workflows and data exchanges — not just explain endpoints — with clear tradeoff analysis.\n\n• Experience translating ambiguous partner requirements into structured technical implementation plans and strong troubleshooting skills with the ability to diagnose complex technical issues across distributed systems.\n\n• Excellent written and verbal communication skills with an affinity for technical documentation.\n\n• Comfortable influencing cross-functional stakeholders (Product, Engineering, Compliance, Partnerships) and providing actionable product feedback.\n\n• Experience in fintech (or regulated financial services environments) and familiarity integrating with CRMs, Loan Origination Systems (LOS), and other financial platforms is a plus.\n\n• Adhere to all company security policies and data handling procedures.\n\n• Complete mandatory security awareness training within required timeframes.\n\n• Promptly report any suspected security incidents or suspicious activity to the Security team.\n\nSalary\n\nBase Compensation Range: $131,398 - $197,097/yr\n\n25% annual bonus target, paid quarterly \n\nCompany equity in the form of RSUs\n\nThis is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.\n\nBenefits\n\nComprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans\n\nCompany HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits\n\nEmployer-paid life and disability insurance\n\n11 observed holidays and PTO plan\n\nUp to 12 weeks of paid family leave\n\nContinuing education reimbursement\n\nDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.\n\nFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.\n\n#LI-RF1 #LI-Remote","directApply":false,"validThrough":"2026-11-30T06:10:13.761Z","employmentType":"FULL_TIME","jobLocationType":"TELECOMMUTE","hiringOrganization":{"name":"Figure","@type":"Organization","sameAs":"https://figure.com"},"applicantLocationRequirements":[{"name":"United States","@type":"Country"},{"name":"Canada","@type":"Country"},{"name":"United Kingdom","@type":"Country"},{"name":"Germany","@type":"Country"},{"name":"France","@type":"Country"},{"name":"Netherlands","@type":"Country"},{"name":"Spain","@type":"Country"},{"name":"Portugal","@type":"Country"},{"name":"Poland","@type":"Country"},{"name":"India","@type":"Country"},{"name":"Singapore","@type":"Country"},{"name":"Australia","@type":"Country"},{"name":"Brazil","@type":"Country"},{"name":"Argentina","@type":"Country"},{"name":"United Arab Emirates","@type":"Country"},{"name":"Nigeria","@type":"Country"},{"name":"Japan","@type":"Country"},{"name":"South Korea","@type":"Country"}]},"postedAt":"2026-10-31T00:15:57.000Z","indexedAt":"2026-10-31T06:10:13.762Z","createdAt":"2026-10-31T06:10:13.762Z","company":{"id":"26e85a57-8e98-4ba3-8dd7-86704a4af5e7","slug":"figure","name":"Figure","logoText":"FG","logoBg":"#00CFCB","logoFg":"#0A2540","stage":null,"size":null,"focus":"Blockchain-native lending and capital markets on Provenance","hq":"Remote-first","ecosystems":["cos"],"website":"https://figure.com","verified":false,"createdAt":"2026-07-06T11:20:01.781Z"}},{"id":"c6b5108d-7c23-4ee0-b5a3-a062b6a5c615","slug":"coinbase-manager-tax-information-reporting-and-withholding-advisory-a5jwm","companyId":"c97f0be6-0186-4686-9789-24c02485ff9c","title":"Manager, Tax Information Reporting and Withholding Advisory","descriptionMd":"Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
\n
The Tax Information Reporting and Withholding Advisory Manager will be an integral part of the Coinbase tax team. The role sits at the intersection of tax advisory, product development, and operational execution, helping Coinbase translate complex U.S. and global tax requirements into scalable processes and systems. This role focuses on strong advisory judgment and practical experience applying information reporting and withholding rules in fast-moving business environments.
\nThe Coinbase tax team ensures full compliance with tax obligations across all jurisdictions in which Coinbase operates, including building world-class tax protocols for digital asset transactions. We are passionate about tax and crypto, and we are seeking a candidate with a similar passion and collaborative mindset to join our team.
\nWhat you'll do:
\n\n- Own end-to-end execution of key information reporting and withholding workstreams, including reporting readiness, withholding calculations, reconciliations, remittance support, and operational issue resolution.
\n- Translate tax laws, regulations, and internal policy positions into clear business requirements, logic, and data specifications for technical and operational teams.
\n- Review product and process changes to identify tax impacts, define data capture needs, and ensure compliance requirements are addressed early in the development lifecycle.
\n- Partner with Tax, Product, Engineering, Operations, CX, and Finance to implement scalable processes supporting U.S. and global compliance.
\n- Lead the design and execution of user acceptance testing for tax-related features, workflows, and reporting outputs.
\n- Support tax audits, notices, and regulatory inquiries through timely data gathering, reconciliation, and documentation.
\n
\n
Required Skills and Experience:
\n\n- 8+ years of experience in information reporting and withholding within a bank, broker-dealer, fintech, technology company, Big 4, or similar advisory environment.
\n- Deep working knowledge of U.S. information reporting and withholding regimes (Forms 1099, 1042-S, 1099-DA, backup withholding, NRA withholding) with familiarity with global regimes such as CRS and CARF.
\n- Proven ability to draft business requirements, translate tax rules into implementable logic, and partner with engineering teams to operationalize compliance.
\n- Advisory experience from a law firm, Big 4, accounting firm, or in-house tax function, with the ability to explain complex tax requirements clearly to both technical and non-technical audiences.
\n- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
\n
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
\n
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
\n
THE WORK:
\n
\n
Developer Operations (DevOps) at Ripple manages communication, collaboration, and integration between Development and Operations teams. They ensure infrastructures, tools, and processes are streamlined and effective for automated product delivery.
\n
The Senior Software Engineer, DevOps will contribute to the discovery, development, and implementation of solutions to improve infrastructure and release pipelines. These solutions will include developer infrastructure, production infrastructure layout and maintenance, capacity and load testing, CI/CD infrastructure, and release process automation. You will push the boundaries with new tools and technologies and use a data-driven approach for achieving desired results. You will play a critical role helping to advance Ripple's development and production infrastructure, improving our DevOps process including deployment, monitoring, instrumentation and overall infrastructure management.
\n
WHAT YOU’LL DO:
\n
\n- Develop, deploy, and maintain Ripple’s multi-region, multi-provider service platforms
\n- Supply build and development of tools for automation, monitoring, and instrumentation to reduce operational friction and increase engineering efficiency
\n- Work with wider engineering teams on implementation, adoption, and continuous improvements
\n- Build and automate new and existing platform and application lifecycle services, using data to converge on declared states with minimal human interaction
\n- Collaborate with product engineering to ensure code is production-ready
\n- Participate in the adoption of DevOps-first principles within the organization
\n
\n
\n
\n
\n
\n- 6+ years of experience in DevOps, Platform Engineering, or Infrastructure Engineering.
\n- Extensive hands-on experience managing cloud infrastructure, deployments, and large-scale, multi-region distributed systems, preferably on Azure and AWS
\n- Strong proficiency in Kubernetes and experience managing container orchestration platforms and runtimes, including Docker and OCI.
\n- Hands-on experience with Infrastructure as Code (IaC) tools such as Terraform , Azure Bicep and AWS CloudFormation.
\n- Strong understanding of platform engineering fundamentals, including automation, reliability, scalability, high availability, and operational excellence.
\n- Experience designing and maintaining CI/CD pipelines, including automated environment provisioning, regression testing, and containerized build and deployment workflows.
\n- Experience managing artifact repositories and storage systems for build dependencies and pipeline artifacts.
\n- Strong knowledge of Linux operating systems, networking fundamentals, and scripting languages such as Bash and Python.
\n- Experience operating, administering, and troubleshooting production infrastructure, with a focus on performance, security, and reliability.
\n- Experience working in Agile development environments and collaborating with cross-functional engineering teams.
\n- Strong communication and collaboration skills, with a team-oriented mindset.
\n
\n
\n
\n
WHO WE ARE:
\n
Do Your Best Work
\n
\n- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
\n- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
\n- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
\n- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
\n- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
\n- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
\n
\n
Take Control of Your Finances
\n
\n- Competitive salary, bonuses, and equity
\n- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
\n- Employee giving match
\n- Mobile phone stipend
\n
\n
Take Care of Yourself
\n
\n- R&R days so you can rest and recharge
\n- Generous wellness reimbursement and weekly onsite & virtual programming
\n- Generous vacation policy - work with your manager to take time off when you need it
\n- Industry-leading parental leave policies. Family planning benefits.
\n- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
\n
\n
Benefits listed above are for full-time employees.
\n
\n
Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
\n
Please find our California, UK/EU, Singapore, DIFC, ADGM, Australia, and Switzerland Applicant Privacy Notice for reference.
\n
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
\n
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
\n
THE WORK:
\n
\n
Developer Operations (DevOps) at Ripple manages communication, collaboration, and integration between Development and Operations teams. They ensure infrastructures, tools, and processes are streamlined and effective for automated product delivery.
\n
The Senior Software Engineer, DevOps will contribute to the discovery, development, and implementation of solutions to improve infrastructure and release pipelines. These solutions will include developer infrastructure, production infrastructure layout and maintenance, capacity and load testing, CI/CD infrastructure, and release process automation. You will push the boundaries with new tools and technologies and use a data-driven approach for achieving desired results. You will play a critical role helping to advance Ripple's development and production infrastructure, improving our DevOps process including deployment, monitoring, instrumentation and overall infrastructure management.
\n
WHAT YOU’LL DO:
\n
\n- Develop, deploy, and maintain Ripple’s multi-region, multi-provider service platforms
\n- Supply build and development of tools for automation, monitoring, and instrumentation to reduce operational friction and increase engineering efficiency
\n- Work with wider engineering teams on implementation, adoption, and continuous improvements
\n- Build and automate new and existing platform and application lifecycle services, using data to converge on declared states with minimal human interaction
\n- Collaborate with product engineering to ensure code is production-ready
\n- Participate in the adoption of DevOps-first principles within the organization
\n
\n
\n
\n
\n
\n- 6+ years of experience in DevOps, Platform Engineering, or Infrastructure Engineering.
\n- Extensive hands-on experience managing cloud infrastructure, deployments, and large-scale, multi-region distributed systems, preferably on Azure and AWS
\n- Strong proficiency in Kubernetes and experience managing container orchestration platforms and runtimes, including Docker and OCI.
\n- Hands-on experience with Infrastructure as Code (IaC) tools such as Terraform , Azure Bicep and AWS CloudFormation.
\n- Strong understanding of platform engineering fundamentals, including automation, reliability, scalability, high availability, and operational excellence.
\n- Experience designing and maintaining CI/CD pipelines, including automated environment provisioning, regression testing, and containerized build and deployment workflows.
\n- Experience managing artifact repositories and storage systems for build dependencies and pipeline artifacts.
\n- Strong knowledge of Linux operating systems, networking fundamentals, and scripting languages such as Bash and Python.
\n- Experience operating, administering, and troubleshooting production infrastructure, with a focus on performance, security, and reliability.
\n- Experience working in Agile development environments and collaborating with cross-functional engineering teams.
\n- Strong communication and collaboration skills, with a team-oriented mindset.
\n
\n
\n
\n
WHO WE ARE:
\n
Do Your Best Work
\n
\n- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
\n- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
\n- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
\n- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
\n- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
\n- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
\n
\n
Take Control of Your Finances
\n
\n- Competitive salary, bonuses, and equity
\n- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
\n- Employee giving match
\n- Mobile phone stipend
\n
\n
Take Care of Yourself
\n
\n- R&R days so you can rest and recharge
\n- Generous wellness reimbursement and weekly onsite & virtual programming
\n- Generous vacation policy - work with your manager to take time off when you need it
\n- Industry-leading parental leave policies. Family planning benefits.
\n- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
\n
\n
Benefits listed above are for full-time employees.
\n
\n
Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
\n
Please find our California, UK/EU, Singapore, DIFC, ADGM, Australia, and Switzerland Applicant Privacy Notice for reference.
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Customer Support Specialist II you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to our most valued customers. You’ll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal.
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for high-profile Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency.
\n- Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.
\n- Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
\n- Champion clear communication with internal and external partners to align on solutions and drive results.
\n- Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.
\n
\nWhat we look for in you (ie. job requirements):
\n\n- This role requires full-time, in-office presence, five days a week.
\n- Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.
\n- Motivated by Coinbase’s mission and creating a seamless experience for our highest value customers.
\n- Minimum of 3 years of relevant experience in a customer service or support role in a fast paced environment including working with high value customers.
\n- Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
\n- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
\n- Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.
\n
\nNice to haves:
\n\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n- High level of proficiency in cryptocurrency and Coinbase products
\n- Experience in training and/or quality auditor roles
\n- Experience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech
\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n
\n
\nP78878
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Team/ Role Paragraph: We're looking for an AI-forward operator to lead how our People Operations function runs, including the systems, signals, and service model that power the entire employee experience. This role sits at the intersection of data, automation, and people strategy: you'll use AI and predictive insight to anticipate organizational needs before they become problems, and you'll lead a team that turns those insights into scalable, human-centered solutions.
\nYou'll own the design, execution, and continuous improvement of HR service delivery, partnering closely within our People Ops team and with partner teams like IT, Payroll, HR M&A, and HR Business Partners to modernize how we work. This isn't a role about maintaining the status quo; it's about reimagining how a People function should run in an AI-enabled world, faster, smarter, and more responsive to the business.
\nWhat you’ll do:
\n\n- Lead with foresight, not hindsight. Use Jira, Workday, ticketing trends, service-level data, employee experience signals, and capacity data to anticipate where the organization will need to simplify, standardize, automate, or redesign work before issues surface as escalations.
\n- Build and scale AI-powered service delivery. Support the optimization of knowledge management, case management, employee lifecycle workflows, embedding generative AI and automation wherever it improves speed, accuracy, and employee experience, while preserving the right level of human judgment, oversight, and compliance.
\n- Act as a strategic advisor across the People function. Serve as a trusted partner to our Centers of Excellence, ensuring HR functions operate as one connected system aligned to business priorities, not a set of disconnected processes.
\n- Turn ambiguity into operating clarity. Translate complex, cross-functional needs into process maps, requirements, success metrics, operating procedures, and launch plans that route work to the right tier whether automated, self-service, or human-supported.
\n- Lead and develop a team, modeling how to use data and AI as a daily decision-making tool, not a side project.
\n- Drive measurable outcomes. Continuously tie process and automation investments back to efficiency gains, cost, risk reduction, and employee experience improvements.
\n
\nRequired Skills and Experience:
\n\n- 7+ years of experience in People Operations, HR program management, operations strategy, process improvement, HR technology, or a related field, including complex cross-functional portfolio leadership.
\n- A demonstrated track record of using AI and automation to redesign operational workflows at scale in a global organization, not just piloting tools, but embedding them into how work gets done.
\n- Strong program management fundamentals: prioritization, governance, dependency management, executive communication, and the ability to drive delivery through ambiguity.
\n- Experience partnering with HR technology teams on requirements, testing, data quality, controls, and change adoption for Workday, Jira, or similar platforms.
\n- Data-driven, systems level thinker who connects operational metrics to investment decisions, employee experience, risk, and business outcomes.
\n- Excellent communication, judgment, and discretion with sensitive employee and business information.
\n- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
\n
\nRequirements:
\n\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\n\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Customer Support Specialst II you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to our most valued customers. You’ll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal.
\n
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for high-profile Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency.
\n- Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.
\n- Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
\n- Champion clear communication with internal and external partners to align on solutions and drive results.
\n- Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.
\n
\nWhat we look for in you (ie. job requirements):
\n\n- This role requires full-time, in-office presence, five days a week.
\n- Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.
\n- Motivated by Coinbase’s mission and creating a seamless experience for our highest value customers.
\n- Minimum of 3 years of relevant experience in a customer service or support role in a fast paced environment including working with high value customers.
\n- Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
\n- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
\n- Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.
\n
\nNice to haves:
\n\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n- High level of proficiency in cryptocurrency and Coinbase products
\n- Experience in training and/or quality auditor roles
\n- Experience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech
\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n
\n
\nP78877
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Customer Support Specialist II, you’ll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support.
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.
\n
\nWhat we look for in you (i.e. job requirements):
\n\n- Motivated by Coinbase’s mission and creating a flawless support experience for our global customer base.
\n- Shift and weekend work is a requirement.
\n- Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.
\n- Experience with different channels of support, including voice, messaging, and email.
\n- Phenomenal communication skills in order to operate globally across multiple departments and stakeholders.
\n- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
\n- Must be able to read, write and speak in English.
\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n- Willing to work from an office at Manila, Philippines
\n
\nNice to haves:
\n\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n- Experience working with and partnering with external business partners.
\n
\n
\nP78864
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Senior Software Engineer, Tax Engineering
\nTax Engineering sits at the intersection of every trade, every payment, and every product Coinbase ships. When a user buys Bitcoin, sells an equity, earns staking rewards, or redeems an Advisor-managed strategy, Tax Engineering is in the critical path, calculating cost basis, tracking gain/loss, determining withholding obligations, and producing compliance reporting across every product line and legal entity globally. As a Senior Software Engineer on the Tax team within the Consumer & Business group, you'll build the extensible primitives that make each new Coinbase launch possible, where scale and accuracy are both non-negotiable.
\nWhat you'll do:
\n\n- Own the design and delivery of backend systems for cost basis tracking, gain/loss calculation, withholding automation, and tax reporting infrastructure
\n- Build new pipelines for broker reporting, automated withholding, and clearing integrations with partners as Coinbase expands into equities, margin, and options
\n- Partner with Product, Design, Tax, Trading, and Positions teams to take ambiguous problems from scoping through production rollout
\n- Drive an extensible tax architecture so every new product launch can plug into shared primitives without bespoke rework
\n- Strengthen engineering quality through design reviews, code reviews, and technical mentorship across the team
\n
\nRequired Skills and Experience:
\n\n- 6+ years of backend software engineering experience building and operating production systems with high-quality, well-tested code
\n- Strong distributed systems fundamentals, with experience designing high-throughput services and data pipelines where correctness is critical
\n- Track record owning complex systems end-to-end, from design through production operation, in fast-changing domains
\n- Demonstrated ability to collaborate closely with product, design, and cross-functional partners to translate ambiguous requirements into shipped solutions
\n- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
\n
\n
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Customer Support Specialist II you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to our most valued customers. You’ll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal.
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for high-profile Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency.
\n- Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.
\n- Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
\n- Champion clear communication with internal and external partners to align on solutions and drive results.
\n- Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.
\n
\nWhat we look for in you (ie. job requirements):
\n\n- This role requires full-time, in-office presence, five days a week.
\n- Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.
\n- Motivated by Coinbase’s mission and creating a seamless experience for our highest value customers.
\n- Minimum of 3 years of relevant experience in a customer service or support role in a fast paced environment including working with high value customers.
\n- Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
\n- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
\n- Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.
\n
\nNice to haves:
\n\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n- High level of proficiency in cryptocurrency and Coinbase products
\n- Experience in training and/or quality auditor roles
\n- Experience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech
\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n
\nP78888
\n\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Customer Support Specialist II, you’ll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support.
\n
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.
\n
\n
\nWhat we look for in you (i.e. job requirements):
\n\n- Motivated by Coinbase’s mission and creating a flawless support experience for our global customer base.
\n- Shift and weekend work is a requirement.
\n- Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.
\n- Experience with different channels of support, including voice, messaging, and email.
\n- Phenomenal communication skills in order to operate globally across multiple departments and stakeholders.
\n- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
\n
\n\n- Must be able to read, write and speak in English.
\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n
\n\n- Willing to work from an office at Manila, Philippines
\n
\nNice to haves:
\n\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n- Experience working with and partnering with external business partners.
\n
\nP78870
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Customer Support Specialist ll, you'll join the Customer Experience team and help deliver fast, empathetic, and knowledgeable support to Coinbase customers around the world. This team is critical to how customers experience Coinbase every day, handling complex inquiries across phone, messaging, and email. You'll own frontline issue resolution, investigate root causes, and ensure every customer interaction builds trust in our platform.
\nWhat you'll do:
\n\n- Own end-to-end resolution of customer inquiries across phone, messaging, and email channels by investigating, troubleshooting, and solving issues on first contact.
\n- Drive accurate issue tracking and defect logging to surface systemic problems and inform upstream product and process improvements.
\n- Educate customers proactively on Coinbase products and features, setting clear expectations and adding value in every interaction.
\n- Partner with cross-functional teams to escalate, resolve, and close out complex cases that require coordination beyond frontline support.
\n- Lead by example within the Customer Support organization by consistently meeting or exceeding performance benchmarks and quality standards.
\n
\nRequired Skills and Experience:
\n\n- 2+ years of experience in customer support within financial services, crypto, fintech, or a technology platform, including multi-channel support (phone, messaging, and email).
\n- Demonstrated ability to investigate and resolve complex customer issues independently, with a track record of high first-contact resolution rates.
\n- Proficiency in support tooling such as Salesforce Service Cloud, JIRA, Amazon Connect, or similar CRM and ticketing platforms.
\n- Fluency in written and spoken English with the ability to communicate clearly across global teams and diverse customer populations.
\n- Willingness to work rotating shifts, weekends, and holidays from the Manila, Philippines office.
\n- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
\n
\nPID - P78900
\n\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Customer Support Specialist ll, you'll join the Customer Experience team and help deliver fast, empathetic, and knowledgeable support to Coinbase customers around the world. This team is critical to how customers experience Coinbase every day, handling complex inquiries across phone, messaging, and email. You'll own frontline issue resolution, investigate root causes, and ensure every customer interaction builds trust in our platform.
\nWhat you'll do:
\n\n- Own end-to-end resolution of customer inquiries across phone, messaging, and email channels by investigating, troubleshooting, and solving issues on first contact.
\n- Drive accurate issue tracking and defect logging to surface systemic problems and inform upstream product and process improvements.
\n- Educate customers proactively on Coinbase products and features, setting clear expectations and adding value in every interaction.
\n- Partner with cross-functional teams to escalate, resolve, and close out complex cases that require coordination beyond frontline support.
\n- Lead by example within the Customer Support organization by consistently meeting or exceeding performance benchmarks and quality standards.
\n
\nRequired Skills and Experience:
\n\n- 2+ years of experience in customer support within financial services, crypto, fintech, or a technology platform, including multi-channel support (phone, messaging, and email).
\n- Demonstrated ability to investigate and resolve complex customer issues independently, with a track record of high first-contact resolution rates.
\n- Proficiency in support tooling such as Salesforce Service Cloud, JIRA, Amazon Connect, or similar CRM and ticketing platforms.
\n- Fluency in written and spoken English with the ability to communicate clearly across global teams and diverse customer populations.
\n- Willingness to work rotating shifts, weekends, and holidays from the Manila, Philippines office.
\n- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
\n
\nPID - P78871
\n\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Responsibilities:
\n\n- Conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers.
\n- Analyze fraud trends and patterns in payment activities, providing actionable insights to Payments Risk management.
\n- Collaborate with the Payments Risk investigations team to provide feedback on rule performance and risk logic.
\n- Support the development and documentation of review processes to enhance operational efficiency.
\n- Identify inefficiencies in workflows and recommend process improvements to mitigate risk exposure.
\n- Maintain high standards of accuracy and timeliness in fraud investigations and risk assessments.
\n
\n
\nRequirements:
\n\n- Minimum of 1 year of experience in payments risk, fraud analysis, or risk operations within financial services or e-commerce.
\n- Strong understanding of payments systems, fraud detection methodologies, and risk mitigation strategies.
\n- Excellent analytical and investigative skills with the ability to identify patterns and root causes of fraud.
\n- Proficiency in English communication, both written and verbal.
\n- BA/BS degree or equivalent practical experience.
\n- Demonstrated ability to work collaboratively in a fast-paced, in-office environment.
\n- Passion for combating fraud and abuse, with a proactive and detail-oriented approach.
\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n-
\n
\n
\nNice to Haves:
\n\n- Knowledge of blockchain analytics and fraud trends within the cryptocurrency ecosystem.
\n- Familiarity with tools and technologies used in payments risk management.
\n
\n#P78939
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Responsibilities:
\n\n- Conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers.
\n- Analyze fraud trends and patterns in payment activities, providing actionable insights to Payments Risk management.
\n- Collaborate with the Payments Risk investigations team to provide feedback on rule performance and risk logic.
\n- Support the development and documentation of review processes to enhance operational efficiency.
\n- Identify inefficiencies in workflows and recommend process improvements to mitigate risk exposure.
\n- Maintain high standards of accuracy and timeliness in fraud investigations and risk assessments.
\n
\n
\nRequirements:
\n\n- Minimum of 1 year of experience in payments risk, fraud analysis, or risk operations within financial services or e-commerce.
\n- Strong understanding of payments systems, fraud detection methodologies, and risk mitigation strategies.
\n- Excellent analytical and investigative skills with the ability to identify patterns and root causes of fraud.
\n- Proficiency in English communication, both written and verbal.
\n- BA/BS degree or equivalent practical experience.
\n- Demonstrated ability to work collaboratively in a fast-paced, in-office environment.
\n- Passion for combating fraud and abuse, with a proactive and detail-oriented approach.
\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\n
\nNice to Haves:
\n\n- Knowledge of blockchain analytics and fraud trends within the cryptocurrency ecosystem.
\n- Familiarity with tools and technologies used in payments risk management.
\n
\n#P78940
\n\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
JOB DESCRIPTION
\nAs a Customer Service Agent II, you’ll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support.
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.
\n
\nWhat we look for in you (i.e. job requirements):
\n\n- Motivated by Coinbase’s mission and creating a flawless support experience for our global customer base.
\n- Shift and weekend work is a requirement.
\n- Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.
\n- Experience with different channels of support, including voice, messaging, and email.
\n- Phenomenal communication skills in order to operate globally across multiple departments and stakeholders.
\n- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
\n- Must be able to read, write and speak in English.
\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n- Willing to work from an office at Manila, Philippines
\n
\nNice to haves:
\n\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n- Experience working with and partnering with external business partners.
\n
\nRequirements:
\n\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\n#P78863
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
JOB DESCRIPTION
\nAs a Customer Service Agent II, you’ll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support.
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.
\n
\nWhat we look for in you (i.e. job requirements):
\n\n- Motivated by Coinbase’s mission and creating a flawless support experience for our global customer base.
\n- Shift and weekend work is a requirement.
\n- Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.
\n- Experience with different channels of support, including voice, messaging, and email.
\n- Phenomenal communication skills in order to operate globally across multiple departments and stakeholders.
\n- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
\n- Must be able to read, write and speak in English.
\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n- Willing to work from an office at Manila Philippines
\n
\nNice to haves:
\n\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n- Experience working with and partnering with external business partners.
\n
\nRequirements:
\n\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\n#P78862
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Customer Support Specialist ll, you'll join the Customer Experience team and help deliver fast, empathetic, and knowledgeable support to Coinbase customers around the world. This team is critical to how customers experience Coinbase every day, handling complex inquiries across phone, messaging, and email. You'll own frontline issue resolution, investigate root causes, and ensure every customer interaction builds trust in our platform.
\nWhat you'll do:
\n\n- Own end-to-end resolution of customer inquiries across phone, messaging, and email channels by investigating, troubleshooting, and solving issues on first contact.
\n- Drive accurate issue tracking and defect logging to surface systemic problems and inform upstream product and process improvements.
\n- Educate customers proactively on Coinbase products and features, setting clear expectations and adding value in every interaction.
\n- Partner with cross-functional teams to escalate, resolve, and close out complex cases that require coordination beyond frontline support.
\n- Lead by example within the Customer Support organization by consistently meeting or exceeding performance benchmarks and quality standards.
\n
\nRequired Skills and Experience:
\n\n- 2+ years of experience in customer support within financial services, crypto, fintech, or a technology platform, including multi-channel support (phone, messaging, and email).
\n- Demonstrated ability to investigate and resolve complex customer issues independently, with a track record of high first-contact resolution rates.
\n- Proficiency in support tooling such as Salesforce Service Cloud, JIRA, Amazon Connect, or similar CRM and ticketing platforms.
\n- Fluency in written and spoken English with the ability to communicate clearly across global teams and diverse customer populations.
\n- Willingness to work rotating shifts, weekends, and holidays from the Manila, Philippines office.
\n- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
\n
\nPID - P78859
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
JOB DESCRIPTION
\nAs a Customer Service Agent II, you’ll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support.
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.
\n
\nWhat we look for in you (i.e. job requirements):
\n\n- Motivated by Coinbase’s mission and creating a flawless support experience for our global customer base.
\n- Shift and weekend work is a requirement.
\n- Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.
\n- Experience with different channels of support, including voice, messaging, and email.
\n- Phenomenal communication skills in order to operate globally across multiple departments and stakeholders.
\n- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
\n- Must be able to read, write and speak in English.
\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n- Willing to work from an office at Manila, Philippines.
\n
\nNice to haves:
\n\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n- Experience working with and partnering with external business partners.
\n
\nRequirements:
\n\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\n#P78865
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
JOB DESCRIPTION
\nAs a Customer Service Agent II, you’ll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support.
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.
\n
\nWhat we look for in you (i.e. job requirements):
\n\n- Motivated by Coinbase’s mission and creating a flawless support experience for our global customer base.
\n- Shift and weekend work is a requirement.
\n- Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.
\n- Experience with different channels of support, including voice, messaging, and email.
\n- Phenomenal communication skills in order to operate globally across multiple departments and stakeholders.
\n- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
\n- Must be able to read, write and speak in English.
\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n- Willing to work from an office at Hyderabad, India
\n
\nNice to haves:
\n\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n- Experience working with and partnering with external business partners.
\n
\nRequirements:
\n\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\n#P78861
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide.
Welcome to Fireblocks, the industry-leading digital asset infrastructure technology company responsible for 15% of all crypto transactions!
\nHere’s the bit about us:
\nFireblocks is the world’s most trusted digital asset infrastructure company, empowering organizations of all sizes to build, manage and grow their business on the blockchain.
\nWith the industry’s most scalable and secure platform, we streamline stablecoin payments, settlement, custody, tokenization, trading, accounting operations, and compliance reporting- enabling everything from institutional finance to consumer-facing digital experiences across the largest ecosystem of banks, payment providers, stablecoin issuers, exchanges and custodians.
\nThousands of organizations - including Worldpay, BNY, Galaxy, and Revolut - trust Fireblocks to secure more than $14 trillion in digital asset transactions across 150+ blockchains. Learn more at fireblocks.com.
\nWe're also building the infrastructure for what comes next: our Agentic Payments Suite gives PSPs and fintechs the rails to power agent-initiated payments, and Dynamic, our embedded wallet platform, is enabling AI agents to hold, manage, and transact with digital assets on their own. If you want to sell at the intersection of AI, fintech, and blockchain — not just crypto infrastructure — this is where that market is being built.
\nHere’s the bit about the opportunity:
\nAs part of the Fireblocks’ US Enterprise sales team, you will play a meaningful role in scaling one of the fastest-growing companies in the Blockchain and Cybersecurity field. You’ll own a book of enterprise accounts across the US, working closely with Sales Engineers and Business Leaders to drive complex, high value deals.
\nYou’ll be:
\n\n- Consistently achieving monthly and quarterly revenue targets
\n- Selling multiple product lines into payments companies
\n- Working closely with Fireblocks BDRs, Business Solutions and GTM Team
\n- Building and maintaining relationships with prospects and customers
\n- Prospecting, territory, and account planning
\n- Updating and maintaining the Fireblocks CRM
\n
\nRequirements:
\n\n- Experience selling within the Financial Services industry to line-of-business executives
\n- 8+ years of enterprise SaaS or institutional sales experience, with a track record selling into payments companies, PSPs, card networks, or fintech infrastructure providers
\n- Working knowledge of payments infrastructure, settlement, treasury operations, cross-border payments, stablecoins, or money movement rails
\n- Strong technical baseline understanding of modern SaaS application architectures, including APIs, and distributed applications
\n- Proven track record of selling into CIO, CTO, architecture, and platform engineering and shared services teams
\n- Ability to co-sell and navigate complex, multi-stakeholder enterprise sales cycles alongside core account teams.
\n- A proven record of meeting or exceeding revenue targets in highly competitive markets.
\n- Ability to translate complex technical platform capabilities into tangible business value for both executives and developers.
\n
\nWe have a comprehensive onboarding and training program for all new employees. We are looking for A players who want to work with the best. Track record of success and closing complex deals within the financial services or fintech sectors.
\nFor employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role.This range is specific to New York City, and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.
\nThe annual US base salary range for this role is $280,000 - $390,000. For sales roles, the range provided is the role's On Target Earnings (\"OTE\") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several levels at Fireblocks and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location.
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
\n
Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role.
\n
Money is moving onto the internet, and the shift has a name: Open Money. This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day.
About People & Talent
\nPeople and Talent support the entire MetaMask community. We strive to be the destination employer of choice for our ecosystem. That goal is embedded in all the work we do to attract, retain and support our amazing talent. By joining our team you'll be working with a diverse group of incredible individuals who put 'people first' and are designing and building the workplace of the future.
\nThis role sits within our People Operations, Data & Systems ('PODS') team, which operates as a cohesive, global team within People & Talent. We drive operational excellence across the employee lifecycle by streamlining processes, strengthening programs and policies, and building scalable, intuitive systems that empower teams to do their best work.
\nWe delight our customers (employees, managers, and partners) by delivering a dynamic and engaging people experience that evolves with creativity, curiosity, and accountability. Through intentional process design, thoughtful automation, and a commitment to service excellence, PODS builds scalable, sustainable people programs that support our teams and the business.
\nWhat you'll do
\nAs a Senior People Operations Associate, you will be a day-to-day owner of global People Operations, serving as our subject matter expert for Europe, while also contributing to the programs and systems work of the PODS team and leading People Operations projects from scoping through delivery. You will manage the employee lifecycle from pre-boarding through offboarding, administer leaves, keep employee data accurate in our HR systems, and help ensure our practices remain compliant with local labor law and GDPR. Just as importantly, you will look for ways to make that work more scalable by documenting processes, enabling self-service, and applying automation and AI wherever they improve accuracy, efficiency, and the employee experience.
\nEmployee Lifecycle Operations
\n\n- Manage end-to-end lifecycle processes globally, including pre-boarding, onboarding, employee changes, internal transfers, and offboarding.
\n- Prepare and process employment contracts, amendments, and new-hire documentation in line with local requirements, partnering with Legal where needed.
\n- Administer parental, medical, and other statutory and company leaves, as well as benefits, across multiple countries.
\n- Coordinate with Payroll on hires, terminations, compensation changes, and leaves to ensure timely and accurate processing.
\n- Partner with Employer of Record (EOR) providers and other external vendors (such as payroll, benefits, and immigration counsel) to onboard, support, and manage employees, including in countries where we do not have a local entity.
\n- Support immigration and relocation processes in partnership with external counsel, including tracking work authorization and ensuring documentation is complete.
\n
\nHR Systems, Data & Compliance
\n\n- Maintain accurate employee records in our HRIS (ADP Workforce Now), performing regular audits, reconciliations, and data cleanup.
\n- Serve as the subject matter expert for European labor law and data privacy requirements, including GDPR, and help ensure compliance across the countries where we operate, escalating risks appropriately.
\n- Serve as a trusted point of contact for employees and managers on policy, leave, and process questions, balancing empathy with compliance.
\n
\nProcess Improvement, Automation & Documentation
\n\n- Identify manual, repetitive, or error-prone processes and propose or implement automation and AI-enabled solutions, particularly for employee self-service and routine request management.
\n- Create and maintain clear documentation, including guides, FAQs, and process maps, that enable employees, managers, and the People team to self-serve.
\n- Lead and own global and regional People projects end to end, from scoping through delivery, such as system enhancements, policy rollouts, and support for new entity openings, working with Finance, Legal, and Payroll.
\n
\nWould be great if you brought this to the role
\nPeople Operations & Compliance
\n\n- Experience in People/HR Operations in a global or multi-country environment, ideally in a fast-paced or scaling organization.
\n- Strong working knowledge of UK and European employment practices, statutory leave, and GDPR / UK GDPR considerations.
\n- Hands-on experience with onboarding, offboarding, employee lifecycle changes, and leave administration.
\n- Familiarity with immigration processes and global hiring or relocation support is a plus.
\n- Experience working with Employer of Record (EOR) providers and other third-party vendors, including managing vendor relationships and resolving issues across multiple providers.
\n- Experience drafting, updating, and maintaining employee policies and documentation.
\n
\nSystems, Data & Technical Skills
\n\n- Hands-on experience with an HRIS, ideally ADP Workforce Now.
\n- Strong attention to detail and a track record of maintaining data integrity through audits and reconciliations.
\n- Strong Excel/Google Sheets skills (lookups, pivot tables, data validation) for reporting and analysis.
\n- Comfort experimenting with automation and AI tools, such as workflows, bots, scripting, or AI-enabled features within existing tools.
\n
\nCollaboration & Communication
\n\n- Clear, professional communication with employees, managers, and cross-functional partners such as Payroll and Legal.
\n- Strong organizational skills and the ability to manage multiple concurrent requests, anticipating bottlenecks before they affect deadlines.
\n- Discretion in handling sensitive and confidential information.
\n- A service-oriented mindset with the ability to balance responsiveness with thoughtful, scalable solutions.
\n
\nExperience & Background
\n\n- 5+ years of experience in People Operations, HR Operations, HR Administration, or a related role.
\n- Extensive experience supporting employees in the UK and Europe, along with exposure to other regions, is strongly preferred.
\n- Fluency in English is required; a second major European language is a plus.
\n- Comfortable working independently and driving work from idea to execution.
\n- Experience leading or owning projects from scoping through delivery, including coordinating cross-functional stakeholders and driving work to completion.
\n
\nDon't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.
In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.
\n
MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
\n
MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page.
\n
MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI.
\n
It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.
Who are we?
\n
FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and
cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever-
evolving cryptocurrency landscape.
About the Role
\nThe Finance team at FalconX manages the firm's liquidity, capital, and risk, and provides the financial controls and reporting that support executive decision-making, compliance, and audit readiness. The Finance Transformation team sits within Finance and is responsible for business process engineering, technology enablement, and data analytics that drive efficiency across the function.
\nWe're looking for a Senior Data Analyst to help shape the future of the Finance organization. In this role, you will partner with treasury, accounting, and FP&A teams to build automation, improve data quality, and deliver the analytics and reporting infrastructure that Finance relies on to scale with the business.
\nWhat You'll Do
\n\n- Partner with Finance Data Analytics teams to design and build automation across existing processes in GL, treasury, accounting, FP&A, and other Finance functions
\n- Develop current-state operating model assessments and business process flows to identify gaps and opportunities for improvement
\n- Support process transformation initiatives, including technology and systems integrations and development
\n- Build dynamic data visualizations and reporting that support management decision-making
\n- Perform data analysis and investigation on Finance use cases, liaising with cross-functional partners to resolve issues
\n- Ensure high data quality, integrity, and auditability across all data analysis and reporting operations
\n- Build scalable, reliable data pipelines that collect, transform, load, and curate data from internal systems and databases
\n- Support the design and deployment of Finance data lakes that serve as a central source of truth for reporting and analysis
\n- Develop automation to push Finance data solutions toward real-time wherever feasible
\n- Evaluate new technologies and build prototypes to continuously improve Finance data analytics operations
\n- Develop a comprehensive understanding of the needs of Finance, Data, and key stakeholders to inform product specifications and requirements
\n
\nWho You Are
\nThis role requires strength in business process change implementation, developing current-state operating model assessments and partnering with Finance, Engineering, Systems, and other teams across FalconX to define and deliver the ideal target state. The ideal candidate will possess or demonstrate:
\n\n- 5+ years of relevant experience in audit, finance, finance transformation, big data, project management, or accounting within financial services (crypto, prime brokerage, or Big 4 experience a plus)
\n- A firm understanding of GAAP accounting principles, with familiarity in GL/subledger design and mapping transactional data to journal entries
\n- Tenacity for problem solving and navigating obstacles, including uncertain or changing data sources, processes, and procedures
\n- Macro-to-micro versatility: a strategic mindset coupled with a keen attention to detail
\n- Excellent analytical skills to evaluate issues of varying complexity and propose solutions
\n- Strong command of data wrangling tools and scripting languages (e.g., Python, SQL)
\n- Project management experience, including Agile methodologies
\n- Passion for cryptocurrency, web3, and blockchain technology
\n- Excellent documentation and communication skills
\n- Ability to prioritize and manage challenging deadlines
\n- Prior prime brokerage or broker-dealer experience is a plus
\n- Low ego, integrity, ownership, and grit
\n
\nEducation
\n\n- Bachelor's degree in Accounting, Finance, Information Systems, or related field
\n- CPA professional license is a plus
\n- SQL or Python coursework or hands-on experience
\n
\nThe base pay for this role is expected to be between $128,000-$162,000 USD for a Senior Associate in the New York City Area. This expected base pay range is based on information at the time this post was generated. This role will also be eligible for other forms of compensation such as a performance linked bonus, equity, and a competitive benefits package. Actual compensation for a successful candidate will be determined based on a number of factors such as location, skillset, experience, qualifications and the level at which the candidate is hired.
Notice at Collection and Privacy Policy
\n
Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here.
\n
\n
Inclusivity Statement
\n
FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences!
\n
As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.
\n
FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.
\n
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX’s People team at recruiting@falconx.io, if you need assistance with participating in the application process.
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Deputy MLRO on the Institutional AML/CTF Compliance team, you'll execute anti-money laundering and counter-terrorist financing programs across Coinbase's international entities, including Coinbase Bermuda Services Limited, Coinbase Bermuda Limited, Coinbase Custody International, and the CBIE Trust. This team protects Coinbase's customers and licenses by maintaining robust AML/CTF controls, transaction monitoring, and regulatory reporting across multiple jurisdictions. You'll act with delegated authority from the Chief Compliance Officer and MLRO, leading day-to-day compliance operations including suspicious transaction reporting, customer due diligence reviews, governance reporting, and regulatory correspondence across Ireland and Bermuda.
\nWhat you'll do:
\n\n- Lead day-to-day AML/CTF compliance operations with delegated authority from the Chief Compliance Officer and MLRO, including transaction monitoring, alert review, and escalation of suspicious activity across all covered entities.
\n- Drive the development, preparation, and presentation of materials for required AML Compliance Governance Committee meetings, ensuring leadership has clear visibility into program health and risk.
\n- Prepare and file Suspicious Transaction Reports (STRs) and other regulatory filings for assigned entities, ensuring accuracy, completeness, and timely submission to the relevant authorities in each jurisdiction.
\n- Conduct customer due diligence (CDD) and enhanced due diligence (EDD) reviews, assessing customer risk profiles and escalating complex or high-risk cases as appropriate.
\n- Monitor regulatory developments across Ireland and Bermuda, flagging relevant changes to the MLRO and contributing to policy and procedure updates.
\n- Partner with internal teams including CX, Legal, and Operations to ensure consistency in compliance processes and support responses to regulatory inquiries or examinations.
\n
\nRequired Skills and Experience:
\n\n- 6+ years of experience in AML/CTF compliance, financial crimes, or a related compliance function within financial services, fintech, or a regulated entity, with experience operating in a Deputy MLRO or senior compliance role with delegated authority.
\n- Working knowledge of AML/CTF legislation in Ireland and/or Bermuda, including the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 (as amended), CBI guidance, EU Anti-Money Laundering Directives, and/or the Bermuda Proceeds of Crime Act and Bermuda Monetary Authority (BMA) requirements.
\n- Demonstrated experience conducting customer due diligence (CDD/EDD) reviews, transaction monitoring, and preparing suspicious transaction reports or equivalent regulatory filings across multiple entities or jurisdictions.
\n- Proven ability to contribute to compliance governance processes, including preparing reporting and materials for governance committees and senior leadership.
\n- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
\n
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
\n
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
Develop, recommend and update policies and procedures to improve performance. Build dashboards and reports in Jira for leadership analysis. Automate new workflows, collaborating with DevOps teams to improve efficiency and compliance with ITIL standards. Work with Finance teams to report internally on the progress of overdue client invoices. Create and implement monthly and ad-hoc reports for management on key findings and assessments. Identify and communicate any solutions resourcing risks, and ensure accountability from internal stakeholders to Ripple client success. Report on project/milestone completion to ensure resources are on track with go-live timelines for migration of acquired companies into Ripple.
\nTelecommuting permitted up to 100% per week. Candidate may live anywhere in the U.S.
\n40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.
\nMINIMUM REQUIREMENTS:
\nMust have a Bachelor’s degree in Business, Finance, Operations Management or a related field plus two (2) years of experience recommending and creating policies and procedures to improve company performance.
\nMust have 2 years of experience with treasury management systems or treasury workstation software.
\nMust have 2 years of experience using Kantata to report on project/milestone completion.
\nMust have 2 years of experience using PowerBI to enhance reporting with data visualizations.
\nMust have 2 years of experience reporting on professional services KPIs for internal executives.
\nMust have 2 years of experience with Jira, including all of the following:
\n\n- Automating workflows;
\n- Integrating AI tools within Jira;
\n- Building dashboards to track real-time performance with real-time stats;
\n- Conducting a comparative analysis of ticket KPIs across regions, workflows, or clients, and;
\n- Collaborating with DevOps teams to implement change control processes to improve efficiency and compliance with ITIL standards.
\n
\n#LI-DNI
\n
WHO WE ARE:
\n
Do Your Best Work
\n
\n- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
\n- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
\n- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
\n- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
\n- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
\n- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
\n
\n
Take Control of Your Finances
\n
\n- Competitive salary, bonuses, and equity
\n- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
\n- Employee giving match
\n- Mobile phone stipend
\n
\n
Take Care of Yourself
\n
\n- R&R days so you can rest and recharge
\n- Generous wellness reimbursement and weekly onsite & virtual programming
\n- Generous vacation policy - work with your manager to take time off when you need it
\n- Industry-leading parental leave policies. Family planning benefits.
\n- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
\n
\n
Benefits listed above are for full-time employees.
\n
\n
Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
\n
Please find our California, UK/EU, Singapore, DIFC, ADGM, Australia, and Switzerland Applicant Privacy Notice for reference.
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Senior Software Engineer, Backend (Coinbase One)
\nWe're hiring a Senior Software Engineer, Backend to join the Coinbase One team within the Consumer & Business group. Coinbase One is Coinbase's subscription membership product, offering a suite of premium benefits that supercharge the Coinbase experience for paying members. You'll own the backend systems that power the membership lifecycle, from sign-up and payment processing to benefit delivery and targeted promotions, directly driving subscriber growth and retention for millions of customers.
\nWhat you'll do:
\n\n- Own the design, development, and operation of backend services powering the Coinbase One membership lifecycle, including sign-up flows, subscription management, and recurring payment processing
\n- Build scalable platform capabilities that enable targeted benefit delivery, promotional incentives, and personalized membership experiences across the Coinbase retail application
\n- Partner with frontend, product, design, and payments teams to scope, ship, and iterate on customer-facing membership features from concept through production
\n- Drive backend architecture decisions for the Coinbase One product area, establishing patterns for reliability, extensibility, and integration with broader Coinbase platform services
\n- Improve service reliability, observability, and performance across Coinbase One's backend stack, proactively identifying and resolving production issues
\n
\nRequired Skills and Experience:
\n\n- 5+ years of professional backend software engineering experience with a track record of shipping and operating production services at scale
\n- Demonstrated experience building subscription, payments, or commerce systems, including recurring billing, entitlements, or promotional logic
\n- Proficiency in Go or a similar backend systems language (Java, C++, Rust) with demonstrated ability to adapt to a Go-centric codebase
\n- Proven ability to design and maintain APIs and distributed systems that integrate across multiple product surfaces (web and mobile)
\n- Track record of taking ambiguous projects from scoping through production with minimal oversight, including cross-functional collaboration with product and design partners
\n- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
\n
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
About Figure
\nFigure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
\nBy combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
\nTogether with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
\nWe’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.
\nAbout the Role
\nAt Figure, we’re redefining what’s possible at the intersection of finance and technology. Fresh off our IPO, we are building the next generation of financial infrastructure, transforming how capital moves, how credit is assessed, and how customers experience financial products. Our data team sits at the heart of that transformation, serving as the analytical engine that powers the entire business. From architecting the data models that drive risk and capital allocation to delivering the reporting and insights that guide growth strategy and operational excellence, we ensure every department has the intelligence needed to win.
\nAs a Senior Data Analyst, you will be a vital driver of our growth and product evolution, partnering closely with Marketing, Product Management, and Engineering to optimize the borrower journey. Your work will directly influence how we acquire customers, the efficiency of our loan application funnel, and the long-term value of our customer base.
\nYou will bridge the gap between user behavior and business strategy, combining analytical rigor with product intuition to help leaders understand the \"how\" and \"why\" behind the customer experience. While your primary focus is on the front-end growth engine, you are a generalist at heart—capable of architecting data models that serve the entire organization’s need for clear, actionable intelligence from top-of-funnel to capital allocation.
\nWhat You’ll Do
\n\n- Data Modeling & Architecture: Design and implement robust data models that transform fragmented marketing spend and application event logs into structured, \"gold-standard\" datasets. You will ensure our product and acquisition data is clean, organized, and optimized for cross-functional use.
\n- Funnel Optimization: Build and maintain scalable frameworks to monitor the loan application funnel—identifying friction points, drop-off behaviors, and opportunities to improve conversion from lead to funded loan.
\n- Technical Impact: Elevate our analytics toolkit by writing high-performance BigQuery SQL and designing intuitive Tableau dashboards that empower stakeholders to track KPIs like CAC (Customer Acquisition Cost), Approval Rates, and Origination Volume in real-time.
\n- Experimental Design: Partner with Product and Marketing to design, execute, and analyze A/B tests, ensuring we make evidence-based decisions on everything from landing page optimization to credit offer presentation.
\n- Cross-Functional Insight: Act as the analytical backbone for the business, translating complex user behaviors into repeatable, automated insights that drive measurable growth and product-market fit.
\n
\nWhat We Look For
\n\n- 3–5+ years of experience using data to drive measurable business impact, specifically within Growth, Product Analytics, or Marketing Science.
\n- Deep proficiency in SQL (preferably BigQuery); you are an expert at handling complex joins and window functions to reconstruct user journeys across marketing touchpoints and loan applications.
\n- Advanced Data Modeling: Proven ability to design and maintain structured datasets (star schemas, dbt models) that turn messy clickstream and CRM data into reliable tables for the entire business.
\n- Expertise with Tableau: You don’t just report data; you build intuitive dashboards that help managers visualize cohort performance, attribution models, and funnel velocity.
\n- Statistical Depth: Strong grasp of statistical concepts like survival analysis (to model time-to-repayment or time-to-next-loan), causal inference, and significance testing.
\n- Fintech/Lending Context: Understanding of the lending lifecycle—from initial acquisition through underwriting to funding—and how product changes impact portfolio quality.
\n- Communication: Clear, confident ability to translate complex data trends into actionable stories for both technical teams and executive leadership.
\n- Adaptability: A generalist mindset—you are comfortable navigating the ambiguity of a fast-moving environment and can apply your analytical toolkit to solve problems across different business domains.
\n- Adhere to all company security policies and data handling procedures.
\n- Complete mandatory security awareness training within required timeframes.
\n- Promptly report any suspected security incidents or suspicious activity to the Security team.
\n
\nSalary
\n\n- Base Compensation Range: $110,000 - $140,000 annually
\n- 25% annual bonus target, paid quarterly
\n- Company equity in the form of RSUs
\n
\nThis is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
\nBenefits
\n\n- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
Employer-paid life and disability insurance
11 observed holidays and PTO plan
Up to 12 weeks of paid family leave
Continuing education reimbursement \n
\nDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
\nFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
\n#LI-SB1 #LI-Hybrid
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We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. \n\nBy combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.\n\nTogether with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. \n\nWe’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.\n\nAbout the Role\n\nAt Figure, we’re redefining what’s possible at the intersection of finance and technology. Fresh off our IPO, we are building the next generation of financial infrastructure, transforming how capital moves, how credit is assessed, and how customers experience financial products. Our data team sits at the heart of that transformation, serving as the analytical engine that powers the entire business. From architecting the data models that drive risk and capital allocation to delivering the reporting and insights that guide growth strategy and operational excellence, we ensure every department has the intelligence needed to win.\n\nAs a Senior Data Analyst, you will be a vital driver of our growth and product evolution, partnering closely with Marketing, Product Management, and Engineering to optimize the borrower journey. Your work will directly influence how we acquire customers, the efficiency of our loan application funnel, and the long-term value of our customer base.\n\nYou will bridge the gap between user behavior and business strategy, combining analytical rigor with product intuition to help leaders understand the \"how\" and \"why\" behind the customer experience. While your primary focus is on the front-end growth engine, you are a generalist at heart—capable of architecting data models that serve the entire organization’s need for clear, actionable intelligence from top-of-funnel to capital allocation.\n\nWhat You’ll Do\n\n• Data Modeling & Architecture: Design and implement robust data models that transform fragmented marketing spend and application event logs into structured, \"gold-standard\" datasets. You will ensure our product and acquisition data is clean, organized, and optimized for cross-functional use.\n\n• Funnel Optimization: Build and maintain scalable frameworks to monitor the loan application funnel—identifying friction points, drop-off behaviors, and opportunities to improve conversion from lead to funded loan.\n\n• Technical Impact: Elevate our analytics toolkit by writing high-performance BigQuery SQL and designing intuitive Tableau dashboards that empower stakeholders to track KPIs like CAC (Customer Acquisition Cost), Approval Rates, and Origination Volume in real-time.\n\n• Experimental Design: Partner with Product and Marketing to design, execute, and analyze A/B tests, ensuring we make evidence-based decisions on everything from landing page optimization to credit offer presentation.\n\n• Cross-Functional Insight: Act as the analytical backbone for the business, translating complex user behaviors into repeatable, automated insights that drive measurable growth and product-market fit.\n\nWhat We Look For\n\n• 3–5+ years of experience using data to drive measurable business impact, specifically within Growth, Product Analytics, or Marketing Science.\n\n• Deep proficiency in SQL (preferably BigQuery); you are an expert at handling complex joins and window functions to reconstruct user journeys across marketing touchpoints and loan applications.\n\n• Advanced Data Modeling: Proven ability to design and maintain structured datasets (star schemas, dbt models) that turn messy clickstream and CRM data into reliable tables for the entire business.\n\n• Expertise with Tableau: You don’t just report data; you build intuitive dashboards that help managers visualize cohort performance, attribution models, and funnel velocity.\n\n• Statistical Depth: Strong grasp of statistical concepts like survival analysis (to model time-to-repayment or time-to-next-loan), causal inference, and significance testing.\n\n• Fintech/Lending Context: Understanding of the lending lifecycle—from initial acquisition through underwriting to funding—and how product changes impact portfolio quality.\n\n• Communication: Clear, confident ability to translate complex data trends into actionable stories for both technical teams and executive leadership.\n\n• Adaptability: A generalist mindset—you are comfortable navigating the ambiguity of a fast-moving environment and can apply your analytical toolkit to solve problems across different business domains.\n\n• Adhere to all company security policies and data handling procedures.\n\n• Complete mandatory security awareness training within required timeframes.\n\n• Promptly report any suspected security incidents or suspicious activity to the Security team.\n\nSalary\n\nBase Compensation Range: $110,000 - $140,000 annually \n\n25% annual bonus target, paid quarterly \n\nCompany equity in the form of RSUs\n\nThis is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.\n\nBenefits\n\nComprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plansCompany HSA, FSA, Dependent Care FSA, 401(k), and commuter benefitsEmployer-paid life and disability insurance11 observed holidays and PTO planUp to 12 weeks of paid family leaveContinuing education reimbursement\n\nDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.\n\nFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.\n\n#LI-SB1 #LI-Hybrid","directApply":false,"validThrough":"2026-11-29T06:10:13.588Z","employmentType":"FULL_TIME","jobLocationType":"TELECOMMUTE","hiringOrganization":{"name":"Figure","@type":"Organization","sameAs":"https://figure.com"},"applicantLocationRequirements":[{"name":"United States","@type":"Country"},{"name":"Canada","@type":"Country"},{"name":"United Kingdom","@type":"Country"},{"name":"Germany","@type":"Country"},{"name":"France","@type":"Country"},{"name":"Netherlands","@type":"Country"},{"name":"Spain","@type":"Country"},{"name":"Portugal","@type":"Country"},{"name":"Poland","@type":"Country"},{"name":"India","@type":"Country"},{"name":"Singapore","@type":"Country"},{"name":"Australia","@type":"Country"},{"name":"Brazil","@type":"Country"},{"name":"Argentina","@type":"Country"},{"name":"United Arab Emirates","@type":"Country"},{"name":"Nigeria","@type":"Country"},{"name":"Japan","@type":"Country"},{"name":"South Korea","@type":"Country"}]},"postedAt":"2026-10-29T20:23:44.000Z","indexedAt":"2026-10-30T06:10:13.589Z","createdAt":"2026-10-30T06:10:13.589Z","company":{"id":"26e85a57-8e98-4ba3-8dd7-86704a4af5e7","slug":"figure","name":"Figure","logoText":"FG","logoBg":"#00CFCB","logoFg":"#0A2540","stage":null,"size":null,"focus":"Blockchain-native lending and capital markets on Provenance","hq":"Remote-first","ecosystems":["cos"],"website":"https://figure.com","verified":false,"createdAt":"2026-07-06T11:20:01.781Z"}},{"id":"096d794b-d73d-49b3-89fb-39a82cda5058","slug":"coinbase-senior-software-engineer-data-engineering-platform-vak7e","companyId":"c97f0be6-0186-4686-9789-24c02485ff9c","title":"Senior Software Engineer, Data Engineering Platform","descriptionMd":"Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
\n
The Data Platform team builds and operates the systems that centralize all of Coinbase's internal and third-party data, making it easy for teams across the company to access, process, and transform that data for analytics, machine learning, and powering end-user experiences. As an engineer on the team you'll contribute across the full spectrum of our systems, from foundational processing and storage to scalable pipelines to the frameworks, tools, and internal applications that make data easily and efficiently available.
\n
We have a number of open roles within the Data Platform team, each with a different focus area; read on to see if you'll be a good fit as a Data Engineering Platform Engineer.
\n
This role sits between our platform and the analysts, data scientists, and data engineers who use it every day. You'll build the SDKs, self-service apps, and abstractions that let thousands of pipelines and analyses run without those users needing to understand the plumbing underneath.
\n
What you'll do:
\n\n- Build clean software abstractions and modular, reusable components that let us support thousands of pipelines and beyond as we scale.
\n- Build and maintain data integration and processing SDKs used by data teams and internal services across Coinbase.
\n- Design and build self-service applications that let analysts and data scientists create, manage, and troubleshoot their own pipelines without deep platform knowledge.
\n- Build tooling for data security and observability: access controls across storage and access layers, data quality tracking, dataset cataloging and lineage, usage auditing.
\n- Work cross-functionally: consult upstream teams on structuring their databases to expose good data APIs, and give downstream data scientists well-designed, well-documented data models and metrics.
\n- Convert functional requests from data analysts, ML, and security & compliance into reusable, scalable patterns.
\n
\nRequired Skills and Experience:
\n\n- 7+ years experience
\n- Strong Python or Java backend development skills.
\n- Fluent SQL for ETL/ELT, data quality, and analysis.
\n- Hands-on experience with Snowflake, Databricks, or similar.
\n- General experience working with data systems or data pipelines.
\n- Working knowledge of git, Linux, and Docker.
\n- Airflow, BI, and AI tool experience
\n
\nJob ID#: P77676
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
JOB DESCRIPTION
\nAs a Customer Service Agent II, you’ll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support.
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.
\n
\nWhat we look for in you (i.e. job requirements):
\n\n- Motivated by Coinbase’s mission and creating a flawless support experience for our global customer base.
\n- Shift and weekend work is a requirement.
\n- Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.
\n- Experience with different channels of support, including voice, messaging, and email.
\n- Phenomenal communication skills in order to operate globally across multiple departments and stakeholders.
\n- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
\n- Must be able to read, write and speak in English.
\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n- Willing to work from an office at Manila, Philippines
\n
\nNice to haves:
\n\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n- Experience working with and partnering with external business partners.
\n
\nRequirements:
\n\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\n#P78867
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role.
\n
Money is moving onto the internet, and the shift has a name: Open Money. This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day.
About the role
\nMetaMask is building the infrastructure for a decentralised web. Our TechOps team keeps that infrastructure running — reliably, securely, and at scale. As a Senior Systems Administrator, you'll own the technical backbone that our engineers, product teams, and operations depend on every day.
\nYou'll work across cloud and SaaS environments, driving improvements that raise the bar on system reliability and operational maturity. You'll be expected to bring judgment, initiative, and technical depth — and to operate with significant autonomy.
\nAs a member of the TechOps team, you will drive the operational reliability of the technical ecosystems utilized by our global workforce. Beyond day-to-day administration, you will spearhead high-impact infrastructure initiatives that define our organizational maturity and technical trajectory. As the main IT point of contact for our employees, you will also assist with technical projects as we scale various teams.
\nWhat you'll do
\n\n- Ticket management and remote support
\n- Hardware and software support
\n- Networking
\n- Videoconferencing (both digital and physical)
\n- Onboarding and offboarding tasks for new hires and departing employees
\n- Procuring and shipping equipment to remote employees across the EU
\n- General technical assistance
\n- Execution of large-scale technical projects and company-wide technology initiatives
\n- Work as part of the team responsible for the administration, performance, and reliability of cloud infrastructure across multiple environments, including Okta, Google Workspace, Slack, Zoom and Atlassian
\n- Manage and evolve hybrid systems, ensuring seamless integration with cloud workloads
\n- Administer and optimise the SaaS and MDM tooling stack that supports a globally distributed workforce
\n- Lead incident response for critical systems, including root cause analysis and post-incident review
\n- Build and maintain automation to reduce manual overhead and improve system observability
\n- Define and enforce security and access control policies across platforms
\n- Partner with the Security teams to support compliance requirements
\n- Contribute to technical documentation and runbooks that raise team-wide operational standards
\n
\nWhat you'll bring
\n\n- 5+ years in systems administration or infrastructure engineering roles
\n- Strong working knowledge of cloud infrastructure environments
\n- Experience administering enterprise SaaS platforms and MDM solutions (e.g. Jumpcloud, Okta)
\n- Solid understanding of networking fundamentals, identity management, and access control
\n- Track record of operating autonomously and making sound technical decisions under pressure
\n- Clear communicator — able to translate technical complexity for non-technical stakeholders
\n
\nNice to have
\n\n- Experience in a web3, fintech, or high-growth tech environment
\n- Exposure to security frameworks or compliance programmes (SOC2, ISO 27001)
\n- Experience supporting globally distributed, fully remote teams
\n- Experience across at least two major cloud providers (AWS, GCP, Azure)
\n
In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.
\n
MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
\n
MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page.
\n
MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI.
\n
It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.
About Figure
\nFigure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.
Figure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.
We’re proud to be recognized as one of Forbes’ Top 50 Fintech Companies and CNBC’s World’s Top Fintech Companies.
\nAbout the Role
\nFigure is looking for a Principal Product Designer to help shape the future of our financial products, with a primary focus on Figure Markets and opportunities to work across our broader lending ecosystem.
\nThis is a senior individual contributor role for a designer who thrives in complex, ambiguous problem spaces. You will work on products that span investing, lending, borrowing, digital assets, capital markets, and emerging financial infrastructure, often in areas where the product model itself is still being defined.
\nYou will partner closely with Product, Engineering, and business leaders to turn complicated financial concepts, technical constraints, regulatory requirements, and evolving customer needs into experiences that feel clear, intuitive, and trustworthy.
\nWe are looking for someone who can move fluidly between big-picture product thinking and detailed execution. You should be comfortable challenging assumptions, identifying gaps in requirements, working through downstream logic and edge cases, and helping a team determine not just how a feature should work, but what the right product experience should be. At the Principal level, your impact should extend beyond the projects directly assigned to you. You will help establish patterns, improve how teams approach difficult design problems, mentor other designers, and raise the quality of product design across Figure.
\nWhat You’ll Do
\n\n- Lead product design for complex initiatives across Figure Markets, while contributing to shared problems and experiences across Figure Lending and other products.
\n- Take ambiguous or incomplete product requirements and turn them into coherent end-to-end experiences, identifying missing logic, dependencies, edge cases, and opportunities along the way.
\n- Develop a deep understanding of financial concepts, customer workflows, business models, and technical constraints in order to simplify inherently complicated products.
\n- Partner closely with Product and Engineering from early problem definition through implementation, helping shape requirements rather than simply designing against them.
\n- Explore multiple approaches to difficult problems, communicate tradeoffs clearly, and help teams make informed product decisions.
\n- Design sophisticated workflows, data-dense interfaces, account and transaction experiences, permissions, states, and other interaction models common to financial products.
\n- Think beyond the primary happy path. Anticipate error states, lifecycle changes, permissions, regulatory constraints, system behavior, and downstream consequences of design decisions.
\n- Create prototypes and high-fidelity designs that make complex product ideas tangible and help teams align quickly.
\n- Work within and contribute to Figure’s evolving design system, identifying opportunities to establish reusable patterns without forcing unique product problems into generic solutions.
\n- Partner closely with Engineering during implementation to preserve intent, resolve unexpected constraints, and maintain a high bar for product quality.
\n- Use research, customer feedback, product data, domain expertise, and cross-functional input to inform design decisions.
\n- Present work clearly to partners and senior leadership, explaining not only what you designed but how you arrived at the solution.
\n- Provide thoughtful critique and mentorship to other designers, helping raise the quality of both the work and the thinking behind it.
\n- Identify patterns and opportunities that span individual products, helping Figure create more coherent experiences across Markets, Lending, and future product areas.
\n
\nWhat We Look For
\n\n- 8+ years of product design experience, including significant experience owning complex products or major product areas.
\n- A portfolio demonstrating strong product thinking, interaction design, and visual craft across real, shipped experiences.
\n- A track record of solving complicated problems where requirements, customer needs, or the underlying product model were not fully defined at the outset.
\n- Strong systems thinking and an ability to understand how decisions in one part of a product affect workflows, states, users, and systems elsewhere.
\n- Excellent interaction design skills, particularly for sophisticated workflows, data-heavy products, and multi-step experiences.
\n- Strong visual design fundamentals and a high bar for typography, hierarchy, layout, information density, interaction detail, and overall product polish.
\n- The ability to independently drive work from early problem framing through detailed design and implementation.
\n- Comfort working closely with engineers and understanding enough about technical systems to make pragmatic design decisions.
\n- Strong communication and storytelling skills, including the ability to explain complicated concepts and design rationale to both technical and non-technical audiences.
\n- Experience influencing Product and Engineering partners and constructively challenging requirements when a better customer or product outcome is possible.
\n- A collaborative mindset and the ability to give and receive direct, thoughtful critique.
\n- A customer-first approach that prioritizes clarity, trust, and usability over novelty or personal aesthetic preference.
\n- Adhere to all company security policies and data handling procedures.
\n- Complete mandatory security awareness training within required timeframes.
\n- Promptly report any suspected security incidents or suspicious activity to the Security team.
\n
\nNice to Have
\n\n- Experience designing fintech, trading, investing, lending, crypto, capital markets, payments, or other financial products.
\n- Experience working in regulated industries where compliance, permissions, disclosures, and operational constraints meaningfully affect the product experience.
\n- Familiarity with institutional or professional financial workflows in addition to consumer products.
\n- Experience with products involving complex account structures, transaction lifecycles, roles and permissions, or financial data.
\n- Experience contributing to design systems and establishing reusable product patterns across teams.
\n- Familiarity with front-end technologies and modern product development workflows.
\n- Experience using prototyping and emerging AI tools to explore ideas, accelerate iteration, or improve the design and development process.
\n
\nHow You'll Make an Impact
\nSuccess in this role is not measured by the number of screens you produce. It is measured by your ability to bring clarity to difficult problems, improve the decisions a team makes, and create products that make sophisticated financial capabilities understandable and usable. You will help Figure build products that can support increasing complexity without feeling increasingly complicated, while raising the standard for product thinking and execution across the organization.
\nSalary
\n\n- Base Compensation Range: $158,400 - $237,600/yr
\n- 25% annual bonus target, paid quarterly
\n- Company equity in the form of RSUs
\n
\nThis is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
\nBenefits
\n\n- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
\n- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
\n- Employer-paid life and disability insurance
\n- 11 observed holidays and PTO plan
\n- Up to 12 weeks of paid family leave
\n- Continuing education reimbursement
\n
\nDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
\nFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
\n#LI-RF1 #LI-Remote
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(Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.\n\nFigure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.\n\nWe’re proud to be recognized as one of Forbes’ Top 50 Fintech Companies and CNBC’s World’s Top Fintech Companies.\n\nAbout the Role\n\nFigure is looking for a Principal Product Designer to help shape the future of our financial products, with a primary focus on Figure Markets and opportunities to work across our broader lending ecosystem.\n\nThis is a senior individual contributor role for a designer who thrives in complex, ambiguous problem spaces. You will work on products that span investing, lending, borrowing, digital assets, capital markets, and emerging financial infrastructure, often in areas where the product model itself is still being defined.\n\nYou will partner closely with Product, Engineering, and business leaders to turn complicated financial concepts, technical constraints, regulatory requirements, and evolving customer needs into experiences that feel clear, intuitive, and trustworthy.\n\nWe are looking for someone who can move fluidly between big-picture product thinking and detailed execution. You should be comfortable challenging assumptions, identifying gaps in requirements, working through downstream logic and edge cases, and helping a team determine not just how a feature should work, but what the right product experience should be. At the Principal level, your impact should extend beyond the projects directly assigned to you. You will help establish patterns, improve how teams approach difficult design problems, mentor other designers, and raise the quality of product design across Figure.\n\nWhat You’ll Do\n\n• Lead product design for complex initiatives across Figure Markets, while contributing to shared problems and experiences across Figure Lending and other products.\n\n• Take ambiguous or incomplete product requirements and turn them into coherent end-to-end experiences, identifying missing logic, dependencies, edge cases, and opportunities along the way.\n\n• Develop a deep understanding of financial concepts, customer workflows, business models, and technical constraints in order to simplify inherently complicated products.\n\n• Partner closely with Product and Engineering from early problem definition through implementation, helping shape requirements rather than simply designing against them.\n\n• Explore multiple approaches to difficult problems, communicate tradeoffs clearly, and help teams make informed product decisions.\n\n• Design sophisticated workflows, data-dense interfaces, account and transaction experiences, permissions, states, and other interaction models common to financial products.\n\n• Think beyond the primary happy path. Anticipate error states, lifecycle changes, permissions, regulatory constraints, system behavior, and downstream consequences of design decisions.\n\n• Create prototypes and high-fidelity designs that make complex product ideas tangible and help teams align quickly.\n\n• Work within and contribute to Figure’s evolving design system, identifying opportunities to establish reusable patterns without forcing unique product problems into generic solutions.\n\n• Partner closely with Engineering during implementation to preserve intent, resolve unexpected constraints, and maintain a high bar for product quality.\n\n• Use research, customer feedback, product data, domain expertise, and cross-functional input to inform design decisions.\n\n• Present work clearly to partners and senior leadership, explaining not only what you designed but how you arrived at the solution.\n\n• Provide thoughtful critique and mentorship to other designers, helping raise the quality of both the work and the thinking behind it.\n\n• Identify patterns and opportunities that span individual products, helping Figure create more coherent experiences across Markets, Lending, and future product areas.\n\nWhat We Look For\n\n• 8+ years of product design experience, including significant experience owning complex products or major product areas.\n\n• A portfolio demonstrating strong product thinking, interaction design, and visual craft across real, shipped experiences.\n\n• A track record of solving complicated problems where requirements, customer needs, or the underlying product model were not fully defined at the outset.\n\n• Strong systems thinking and an ability to understand how decisions in one part of a product affect workflows, states, users, and systems elsewhere.\n\n• Excellent interaction design skills, particularly for sophisticated workflows, data-heavy products, and multi-step experiences.\n\n• Strong visual design fundamentals and a high bar for typography, hierarchy, layout, information density, interaction detail, and overall product polish.\n\n• The ability to independently drive work from early problem framing through detailed design and implementation.\n\n• Comfort working closely with engineers and understanding enough about technical systems to make pragmatic design decisions.\n\n• Strong communication and storytelling skills, including the ability to explain complicated concepts and design rationale to both technical and non-technical audiences.\n\n• Experience influencing Product and Engineering partners and constructively challenging requirements when a better customer or product outcome is possible.\n\n• A collaborative mindset and the ability to give and receive direct, thoughtful critique.\n\n• A customer-first approach that prioritizes clarity, trust, and usability over novelty or personal aesthetic preference.\n\n• Adhere to all company security policies and data handling procedures.\n\n• Complete mandatory security awareness training within required timeframes.\n\n• Promptly report any suspected security incidents or suspicious activity to the Security team.\n\nNice to Have\n\n• Experience designing fintech, trading, investing, lending, crypto, capital markets, payments, or other financial products.\n\n• Experience working in regulated industries where compliance, permissions, disclosures, and operational constraints meaningfully affect the product experience.\n\n• Familiarity with institutional or professional financial workflows in addition to consumer products.\n\n• Experience with products involving complex account structures, transaction lifecycles, roles and permissions, or financial data.\n\n• Experience contributing to design systems and establishing reusable product patterns across teams.\n\n• Familiarity with front-end technologies and modern product development workflows.\n\n• Experience using prototyping and emerging AI tools to explore ideas, accelerate iteration, or improve the design and development process.\n\nHow You'll Make an Impact\n\nSuccess in this role is not measured by the number of screens you produce. It is measured by your ability to bring clarity to difficult problems, improve the decisions a team makes, and create products that make sophisticated financial capabilities understandable and usable. You will help Figure build products that can support increasing complexity without feeling increasingly complicated, while raising the standard for product thinking and execution across the organization.\n\nSalary\n\nBase Compensation Range: $158,400 - $237,600/yr\n\n25% annual bonus target, paid quarterly \n\nCompany equity in the form of RSUs\n\nThis is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.\n\nBenefits\n\nComprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans\n\nCompany HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits\n\nEmployer-paid life and disability insurance\n\n11 observed holidays and PTO plan\n\nUp to 12 weeks of paid family leave\n\nContinuing education reimbursement\n\nDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.\n\nFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.\n\n#LI-RF1 #LI-Remote","directApply":false,"validThrough":"2026-11-29T06:10:13.581Z","employmentType":"FULL_TIME","jobLocationType":"TELECOMMUTE","hiringOrganization":{"name":"Figure","@type":"Organization","sameAs":"https://figure.com"},"applicantLocationRequirements":[{"name":"United States","@type":"Country"},{"name":"Canada","@type":"Country"},{"name":"United Kingdom","@type":"Country"},{"name":"Germany","@type":"Country"},{"name":"France","@type":"Country"},{"name":"Netherlands","@type":"Country"},{"name":"Spain","@type":"Country"},{"name":"Portugal","@type":"Country"},{"name":"Poland","@type":"Country"},{"name":"India","@type":"Country"},{"name":"Singapore","@type":"Country"},{"name":"Australia","@type":"Country"},{"name":"Brazil","@type":"Country"},{"name":"Argentina","@type":"Country"},{"name":"United Arab Emirates","@type":"Country"},{"name":"Nigeria","@type":"Country"},{"name":"Japan","@type":"Country"},{"name":"South Korea","@type":"Country"}]},"postedAt":"2026-10-29T15:51:03.000Z","indexedAt":"2026-10-30T06:10:13.582Z","createdAt":"2026-10-30T06:10:13.582Z","company":{"id":"26e85a57-8e98-4ba3-8dd7-86704a4af5e7","slug":"figure","name":"Figure","logoText":"FG","logoBg":"#00CFCB","logoFg":"#0A2540","stage":null,"size":null,"focus":"Blockchain-native lending and capital markets on Provenance","hq":"Remote-first","ecosystems":["cos"],"website":"https://figure.com","verified":false,"createdAt":"2026-07-06T11:20:01.781Z"}},{"id":"f4007b03-feba-4151-b6b4-2de1d857727c","slug":"coinbase-customer-support-specialist-ll-4uxqa","companyId":"c97f0be6-0186-4686-9789-24c02485ff9c","title":"Customer Support Specialist ll","descriptionMd":"Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Customer Service Agent II, you’ll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support.
\n
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.
\n
\n
\nWhat we look for in you (i.e. job requirements):
\n\n- Motivated by Coinbase’s mission and creating a flawless support experience for our global customer base.
\n- Shift and weekend work is a requirement.
\n- Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.
\n- Experience with different channels of support, including voice, messaging, and email.
\n- Phenomenal communication skills in order to operate globally across multiple departments and stakeholders.
\n- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
\n
\n\n- Must be able to read, write and speak in English.
\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n
\n\n- Willing to work from an office at Hyderabad, India
\n
\nNice to haves:
\n\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n- Experience working with and partnering with external business partners.
\n
\nRequirements:
\n\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\n#P78778
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Customer Success Agent you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to our most valued customers. You’ll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal.
\n
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for high-profile Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency.
\n- Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.
\n- Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
\n- Champion clear communication with internal and external partners to align on solutions and drive results.
\n- Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.
\n
\nWhat we look for in you (ie. job requirements):
\n\n- This role requires full-time, in-office presence, five days a week.
\n- Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.
\n- Motivated by Coinbase’s mission and creating a seamless experience for our highest value customers.
\n- Minimum of 3 years of relevant experience in a customer service or support role in a fast paced environment including working with high value customers.
\n- Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
\n- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
\n- Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.
\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\nNice to haves:
\n\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n- High level of proficiency in cryptocurrency and Coinbase products
\n- Experience in training and/or quality auditor roles
\n- Experience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech
\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n
\n#P78777
\n\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Customer Success Agent you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to our most valued customers. You’ll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal.
\n
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for high-profile Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency.
\n- Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.
\n- Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
\n- Champion clear communication with internal and external partners to align on solutions and drive results.
\n- Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.
\n
\nWhat we look for in you (ie. job requirements):
\n\n- This role requires full-time, in-office presence, five days a week.
\n- Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.
\n- Motivated by Coinbase’s mission and creating a seamless experience for our highest value customers.
\n- Minimum of 3 years of relevant experience in a customer service or support role in a fast paced environment including working with high value customers.
\n- Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
\n- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
\n- Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.
\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\nNice to haves:
\n\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n- High level of proficiency in cryptocurrency and Coinbase products
\n- Experience in training and/or quality auditor roles
\n- Experience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech
\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n
\n#P78776
\n\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Insert Standard Intro HERE
\nAs a Customer Success Agent you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to our most valued customers. You’ll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal.
\n
\nWhat you’ll be doing (ie. job duties):
\n\n- Responsible for providing support for high-profile Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
\n- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
\n- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
\n- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
\n- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
\n- You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency.
\n- Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.
\n- Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
\n- Champion clear communication with internal and external partners to align on solutions and drive results.
\n- Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.
\n
\nWhat we look for in you (ie. job requirements):
\n\n- This role requires full-time, in-office presence, five days a week.
\n- Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.
\n- Motivated by Coinbase’s mission and creating a seamless experience for our highest value customers.
\n- Minimum of 3 years of relevant experience in a customer service or support role in a fast paced environment including working with high value customers.
\n- Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
\n- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
\n- Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.
\n- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
\n
\nNice to haves:
\n\n- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
\n- High level of proficiency in cryptocurrency and Coinbase products
\n- Experience in training and/or quality auditor roles
\n- Experience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech
\n- Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
\n
\n#P78865
\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
\n
\n
Who are we?
\n
FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and
cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever-
evolving cryptocurrency landscape.
About the Role
\nWe are seeking a highly skilled Security Operations & Threat Hunter with exceptional troubleshooting abilities and a deep understanding of both endpoint and cloud threats. The ideal candidate will be a key player in our Security Operations Center (SOC), proactively hunting for threats, analyzing security incidents, and ensuring the protection of our infrastructure across on-premise and cloud environments.
\nThis role offers a distinct growth trajectory: beyond day-to-day triage and incident response, you will dedicate meaningful time to high-impact engineering projects, AI-driven security automation, and direct collaboration with senior engineering leadership.
\nResponsibilities
\n\n- \n
Monitor, detect, and respond to security incidents across on-premise and cloud environments.
\n \n- \n
Analyze security alerts from security tools to identify potential threats.
\n \n- \n
Conduct forensic investigations and deep-dive analysis of security events to identify trends, attack techniques, and areas for improvement.
\n \n- \n
Conduct proactive threat hunting across endpoint, network, and cloud environments to identify sophisticated cyber threats.
\n \n- \n
Analyze security logs, behavioral patterns, and anomalies to detect indicators of compromise (IOCs) and tactics, techniques, and procedures (TTPs).
\n \n- \n
Investigate security incidents, perform forensic analysis, and provide actionable recommendations for mitigation and remediation.
\n \n- \n
Develop and refine threat hunting methodologies, leveraging frameworks like MITRE ATT&CK and the Cyber Kill Chain.
\n \n- \n
Automate threat detection and analysis using scripting languages such as Python, PowerShell, or Bash.
\n \n- \n
Continuously monitor emerging threats, vulnerabilities, and attack trends to improve detection and response strategies.
\n \n
\nQualifications
\n\n- \n
Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field (or equivalent practical experience).
\n \n- \n
3+ years of experience in security operations, threat hunting, or a similar cybersecurity role.
\n \n- \n
Experience working with log data for detection and response across Cloud, EDR, Network, and related telemetry.
\n \n- \n
Experience developing and deploying effective detection rules (e.g., YARA, Sigma, SQL-based rules, Network signatures).
\n \n- \n
Strong understanding of network security monitoring, packet analysis, and log correlation.
\n \n- \n
Deep understanding of advanced threat detection methodologies and threat intelligence.
\n \n- \n
Proficiency in analyzing attacker tactics, techniques, and procedures (TTPs) based on frameworks like MITRE ATT&CK.
\n \n- \n
Proficiency in scripting and automation for security operations (Python, PowerShell, or Bash).
\n \n- \n
Solid understanding of endpoint security, identity management, cloud security, detection engineering, vulnerability management, incident response, and threat intelligence.
\n \n- \n
Strong communication skills, an inquisitive mindset, and the confidence to ask questions, challenge assumptions, and collaborate across teams.
\n \n
\nWorking Model & Schedule
\n\n- \n
Global Exposure & Quarterly Rotations: To foster close alignment with our distributed engineering teams and US leadership, this role follows a structured quarterly time-zone rotation (rotating through San Francisco/PST, New York/EST, and local daytime business hours). This cadence provides direct access to senior leadership, high-visibility global projects, and cross-functional teams across the organization.
\n \n- \n
Rotational On-Call Coverage: Shared participation in rotational weekend on-call pager duty to triage critical incidents alongside team members and leadership.
\n \n- \n
Location & Hybrid Flexibility: Based in Bangalore. During local daytime business cycles, work on-site from our Bangalore office to build strong peer relationships and cross-functional connections; flexible remote arrangements apply during global and US-aligned cycles.
\n \n
Notice at Collection and Privacy Policy
\n
Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here.
\n
\n
Inclusivity Statement
\n
FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences!
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As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.
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FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.
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Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX’s People team at recruiting@falconx.io, if you need assistance with participating in the application process.
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Staff Machine Learning Engineer on the Compliance Automation team within the Platform group, you'll build the AI systems that are reimagining how Coinbase executes compliance operations at scale. This team designs and ships Agentic AI solutions that automate compliance processes, from investigation workflows to decision support, replacing manual operations with intelligent, auditable, and measurable automation. You'll own the ML architecture for production compliance agents, driving technical decisions on model selection, grounding, guardrails, and evaluation while partnering with Compliance stakeholders to ensure every automated output meets regulatory standards.
\nWhat You'll Do:
\n\n- Architect and build production Agentic AI systems for compliance automation, including LLM-powered agents, orchestration pipelines, and decision support workflows that replace manual compliance processes
\n- Own the ML technical direction for compliance agents, driving model selection, prompt engineering, grounding strategies, and guardrail design that ensure agent outputs are accurate, auditable, and regulatorily defensible
\n- Design and implement evaluation and measurement frameworks that quantify agent performance, detect hallucinations and drift, and provide the auditability compliance teams and regulators require
\n- Partner with Compliance, Legal, and Operations stakeholders to translate complex regulatory workflows into automatable technical specifications, identifying which processes are candidates for full automation vs. human-in-the-loop augmentation
\n- Mentor engineers on ML system design, LLM application patterns, and responsible AI practices, raising the team's technical bar for production AI systems
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\nRequired Skills and Experience:
\n\n- 8+ years in machine learning and software engineering, with demonstrated experience shipping LLM-based or Agentic AI applications to production
\n- Deep expertise in LLM application development, including prompt engineering, retrieval-augmented generation (RAG), grounding techniques, hallucination reduction, and agent orchestration frameworks
\n- Proven track record building evaluation and measurement systems for ML models in production, including monitoring for drift, accuracy degradation, and output quality at scale
\n- Strong Python proficiency with hands-on experience in GenAI frameworks and ML infrastructure (e.g., LangChain, vector databases, Airflow, Spark, or equivalent orchestration and data processing tools)
\n- Experience in compliance, regulatory technology, financial crimes, or similarly regulated domains where auditability, explainability, and correctness of automated decisions are critical
\n- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
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\n- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
\n- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
\n- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
\n- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
\n- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
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At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
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If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK
\nRipple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management.
\nAt Ripple Treasury, we believe that data-driven decisions are the heartbeat of a successful enterprise. As a Professional Services Consultant, you are the critical link between our cutting- edge technology and the real-world financial goals of our global clients. You aren't just implementing a platform; you are a digital architect and a trusted advisor. Your mission is to deeply understand a client's unique business environment, prescribe industry best practices, and architect a configuration that transforms their treasury operations into a powerhouse of efficiency.
\nWHAT YOU'LL DO
\n\n- Discovery & Strategy: Lead deep-dive discovery sessions to uncover client pain points, workflows, and technical requirements
\n- Solution Architecture: Design and document the \"To-Be\" state, determining the optimal configuration of Ripple Treasury’s suite to meet specific client goals
\n- Trusted Advisory: Act as a subject matter expert, guiding clients through treasury best practices and helping them modernize legacy processes
\n- Implementation & Configuration: Take a hands-on approach to configuring the platform, ensuring the technical setup aligns perfectly with the strategic vision
\n- Enablement & Training: Facilitate high-impact training sessions that empower users and ensure the client realizes the maximum ROI from our solutions
\n- Cross-Functional Collaboration: Partner with Sales, Product, and Engineering teams to provide client feedback and influence the future of our product roadmap
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\nWHAT YOU'LL BRING
\n\n- 3+ years experience in client-facing solution consulting and/or software implementations, specifically in ERP or SaaS
\n- Consultative Approach: experience in roles where you don’t just take orders; you ask \"why,\" challenge the status quo, and lead clients toward better outcomes
\n- Technical Proficiency: experience navigating complex software ecosystems and understanding how data flows between treasury systems, banks, and ERPs
\n- Communication Skills: experience translating \"tech-speak\" into \"CFO-speak,\" making complex financial concepts accessible and compelling
\n- Treasury Domain Expertise: Deep knowledge of cash management, payments, risk, or hedge accounting
\n- Financial Fluency: Previous experience working with Corporate Treasury, Accounting, and/or Finance - comfortable discussing cash flow, debt, and financial risk
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WHO WE ARE:
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Do Your Best Work
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\n- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
\n- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
\n- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
\n- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
\n- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
\n- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
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Take Control of Your Finances
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\n- Competitive salary, bonuses, and equity
\n- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
\n- Employee giving match
\n- Mobile phone stipend
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Take Care of Yourself
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\n- R&R days so you can rest and recharge
\n- Generous wellness reimbursement and weekly onsite & virtual programming
\n- Generous vacation policy - work with your manager to take time off when you need it
\n- Industry-leading parental leave policies. Family planning benefits.
\n- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
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Benefits listed above are for full-time employees.
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Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
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Please find our California, UK/EU, Singapore, DIFC, ADGM, Australia, and Switzerland Applicant Privacy Notice for reference.
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About Figure
\nFigure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.
Figure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.
We’re proud to be recognized as one of Forbes’ Top 50 Fintech Companies and CNBC’s World’s Top Fintech Companies.
\nAbout the Role
\nFigure is seeking a Head of Investor Relations to own and execute the company’s investor relations program. This role reports to the VP, Corp Dev, IR & Strategy and will work in close collaboration with Figure’s CEO, CFO, and co-founder and Executive Chairman Mike Cagney. You’ll be the driving force on how we tell Figure’s story to the public markets, and you’ll also do the execution: shaping our shareholder and communication strategy, building the materials, meeting with investors and research analysts, running the calendar, and keeping the program moving day to day.
\nThis is an individual contributor role. There’s no team underneath it, so we’re looking for someone who enjoys being hands-on, owning processes end-to-end, and is energized, not deterred, by the pace around earnings. You will also work cross-functionally across the organization, especially with the Finance and Biz Ops teams, to build and communicate the metrics to clearly communicate the Figure story.
\nWhile a deep understanding and history in equity capital markets is a must-have, we’re also looking for someone who thinks about investor communication in a modern way. Public companies are increasingly reaching investors through more engaging earnings formats and direct digital channels. We want someone who brings fresh ideas while keeping the discipline and compliance a public company requires.
\nWhat You’ll Do
\n\n- Develop and execute an IR strategy that clearly communicates Figure’s financial performance, strategic direction, and market positioning.
\n- Drive improvements in shareholder outreach strategy in order to attract new, high-quality investors into Figure’s shareholder base.
\n- Serve as the primary point of contact for investors, analysts, and financial media (WSJ, Bloomberg etc.), fostering strong relationships and ensuring transparent communication.
\n- Manage relationships with equity research analysts from major investment banks, ensuring accurate and fair coverage of the company.
\n- Oversee the preparation and dissemination of quarterly earnings releases and related conference calls, investor presentations, and other financial disclosures in compliance with regulatory requirements.
\n- Monitor market trends, peer activity, and investor sentiment to inform strategic messaging and provide insights to senior management.
\n- Leverage knowledge of blockchain technology and real-world asset tokenization to effectively communicate the company's blockchain initiatives and their impact on the business model and market landscape to the investment community.
\n- Develop and implement communication strategies to address market volatility and other crises, maintaining investor confidence.
\n
\nWhat We Look For
\n\n- 5–10 years of experience in public markets investing, sell-side (equity research or ECM), or corporate IR.
\n- A strong understanding of the equity capital markets and how equity investors evaluate companies, and the ability to anticipate their questions.
\n- A willingness to roll up your sleeves and a strong sense of ownership over work products. You’re comfortable doing the scheduling, drafting, editing, and reading yourself, and working with the ups-and-downs of the earnings cycle.
\n- Strong background in financial modeling, analysis, reporting, and familiarity with investor relations platforms.
\n- Familiarity with public company disclosure requirements and Reg FD, or the ability to get up to speed quickly.
\n- Proven ability to partner with executive leadership, build trust across all levels, and drive broadly accepted solutions.
\n- A strong interest in the institutional application of blockchain and real-world asset tokenization.
\n- An interest in modern investor engagement, including social and digital channels, retail investors, and new earnings formats.
\n- Exceptional written and verbal communication skills, with experience presenting to executives and investors.
\n- Bachelor’s degree.
\n- Strong analytical and strategic thinking with the ability to interpret complex financial data.
\n- Demonstrated success leading cross-functional teams and managing multiple projects.
\n- Established relationships with institutional investors, analysts, and financial media.
\n- Adhere to all company security policies and data handling procedures.
\n- Complete mandatory security awareness training within required timeframes.
\n- Promptly report any suspected security incidents or suspicious activity to the Security team.
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\nSalary
\n\n- Base Compensation Range: $226,160 - $339,240/yr
\n- 25% annual bonus target, paid quarterly
\n- Company equity in the form of RSUs
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\nThis is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
\nBenefits
\n\n- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
\n- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
\n- Employer-paid life and disability insurance
\n- 11 observed holidays and PTO plan
\n- Up to 12 weeks of paid family leave
\n- Continuing education reimbursement
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\nDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
\nFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
\n#LI-RF1 #LI-Onsite
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(Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.\n\nFigure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.\n\nWe’re proud to be recognized as one of Forbes’ Top 50 Fintech Companies and CNBC’s World’s Top Fintech Companies.\n\nAbout the Role\n\nFigure is seeking a Head of Investor Relations to own and execute the company’s investor relations program. This role reports to the VP, Corp Dev, IR & Strategy and will work in close collaboration with Figure’s CEO, CFO, and co-founder and Executive Chairman Mike Cagney. You’ll be the driving force on how we tell Figure’s story to the public markets, and you’ll also do the execution: shaping our shareholder and communication strategy, building the materials, meeting with investors and research analysts, running the calendar, and keeping the program moving day to day.\n\nThis is an individual contributor role. There’s no team underneath it, so we’re looking for someone who enjoys being hands-on, owning processes end-to-end, and is energized, not deterred, by the pace around earnings. You will also work cross-functionally across the organization, especially with the Finance and Biz Ops teams, to build and communicate the metrics to clearly communicate the Figure story. \n\nWhile a deep understanding and history in equity capital markets is a must-have, we’re also looking for someone who thinks about investor communication in a modern way. Public companies are increasingly reaching investors through more engaging earnings formats and direct digital channels. We want someone who brings fresh ideas while keeping the discipline and compliance a public company requires.\n\nWhat You’ll Do\n\n• Develop and execute an IR strategy that clearly communicates Figure’s financial performance, strategic direction, and market positioning.\n\n• Drive improvements in shareholder outreach strategy in order to attract new, high-quality investors into Figure’s shareholder base.\n\n• Serve as the primary point of contact for investors, analysts, and financial media (WSJ, Bloomberg etc.), fostering strong relationships and ensuring transparent communication.\n\n• Manage relationships with equity research analysts from major investment banks, ensuring accurate and fair coverage of the company.\n\n• Oversee the preparation and dissemination of quarterly earnings releases and related conference calls, investor presentations, and other financial disclosures in compliance with regulatory requirements.\n\n• Monitor market trends, peer activity, and investor sentiment to inform strategic messaging and provide insights to senior management.\n\n• Leverage knowledge of blockchain technology and real-world asset tokenization to effectively communicate the company's blockchain initiatives and their impact on the business model and market landscape to the investment community.\n\n• Develop and implement communication strategies to address market volatility and other crises, maintaining investor confidence.\n\nWhat We Look For\n\n• 5–10 years of experience in public markets investing, sell-side (equity research or ECM), or corporate IR.\n\n• A strong understanding of the equity capital markets and how equity investors evaluate companies, and the ability to anticipate their questions.\n\n• A willingness to roll up your sleeves and a strong sense of ownership over work products. You’re comfortable doing the scheduling, drafting, editing, and reading yourself, and working with the ups-and-downs of the earnings cycle.\n\n• Strong background in financial modeling, analysis, reporting, and familiarity with investor relations platforms.\n\n• Familiarity with public company disclosure requirements and Reg FD, or the ability to get up to speed quickly.\n\n• Proven ability to partner with executive leadership, build trust across all levels, and drive broadly accepted solutions.\n\n• A strong interest in the institutional application of blockchain and real-world asset tokenization.\n\n• An interest in modern investor engagement, including social and digital channels, retail investors, and new earnings formats.\n\n• Exceptional written and verbal communication skills, with experience presenting to executives and investors.\n\n• Bachelor’s degree.\n\n• Strong analytical and strategic thinking with the ability to interpret complex financial data.\n\n• Demonstrated success leading cross-functional teams and managing multiple projects.\n\n• Established relationships with institutional investors, analysts, and financial media.\n\n• Adhere to all company security policies and data handling procedures.\n\n• Complete mandatory security awareness training within required timeframes.\n\n• Promptly report any suspected security incidents or suspicious activity to the Security team.\n\nSalary\n\nBase Compensation Range: $226,160 - $339,240/yr\n\n25% annual bonus target, paid quarterly \n\nCompany equity in the form of RSUs\n\nThis is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.\n\nBenefits\n\nComprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans\n\nCompany HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits\n\nEmployer-paid life and disability insurance\n\n11 observed holidays and PTO plan\n\nUp to 12 weeks of paid family leave\n\nContinuing education reimbursement\n\nDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.\n\nFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.\n\n#LI-RF1 #LI-Onsite","directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressRegion":"NY","addressCountry":"US","addressLocality":"New York"}},"validThrough":"2026-11-28T06:10:12.838Z","employmentType":"FULL_TIME","hiringOrganization":{"name":"Figure","@type":"Organization","sameAs":"https://figure.com"}},"postedAt":"2026-10-28T20:11:35.000Z","indexedAt":"2026-10-29T06:10:12.840Z","createdAt":"2026-10-29T06:10:12.840Z","company":{"id":"26e85a57-8e98-4ba3-8dd7-86704a4af5e7","slug":"figure","name":"Figure","logoText":"FG","logoBg":"#00CFCB","logoFg":"#0A2540","stage":null,"size":null,"focus":"Blockchain-native lending and capital markets on Provenance","hq":"Remote-first","ecosystems":["cos"],"website":"https://figure.com","verified":false,"createdAt":"2026-07-06T11:20:01.781Z"}}]